Access Guide

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Summary

Getting Help and Assistance View
- Deep Blue is open 10:00 - 21:00 Monday to Thursday, and 08:00 - 21:00 Friday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Deep Blue is located to the left as you enter the motorway services food hall.
- There is step-free access to Deep Blue.
- The entrance area is clearly signed.
- For the A1(M) - Baldock Services - Extra AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located at the rear of the food hall.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the food hall.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers can order food from a self-service touchscreen and will be called to the counter when the order is ready, or order directly at the counter.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
- There is not a portable card machine available for payment.
Self-Service Touchscreens View
- Self-service touchscreens are available for ordering.
- The touchscreens are 130cm to 150cm from the floor.
- The lowest height of the touchscreen card machines is 120cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
Service Counter View
- The height of the counter is 120cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located in the middle of the food hall.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are tables, high tables, armchairs, sofas, bench seats, high stools and chairs without armrests available.
Some chairs are fixed to the floor and each other.
Some tables are fixed to the floor.
The standard height for the underside of tables is 74cm.
The surface height of the highest table is 108cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are moderate to good.