You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • To get assistance, contact a member of staff within the centre area of the services building.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • The following mobility aids are available; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi, a first aid point and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; a Changing Places facility, standard toilets, baby changing facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility , please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located in the dog walkers area to the left of the services building.
• Shops View
  • The following shops are available here; M&S Simply Food, Mobilise and WHSmith Quicksilver.
  • For the M&S Simply Food AccessAble Access Guide please click here (new tab).
  • For the Mobilise AccessAble Access Guide please click here (new tab).
  • For the WHSmith AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Chopstix, EL Mexicana, Greggs, KFC, McDonalds, Starbucks and West Cornwall Pasty Co.
  • For the Chopstix AccessAble Access Guide please click here (new tab).
  • For the EL Mexicana AccessAble Access Guide please click here (new tab).
  • For the Greggs AccessAble Access Guide please click here (new tab).
  • For the KFC AccessAble Access Guide please click here (new tab).
  • For the McDonald's AccessAble Access Guide please click here (new tab).
  • For the Starbucks AccessAble Access Guide please click here (new tab).
  • For the West Cornwall Pasty Co AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; Days Inn.

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located off Junction 10 of the A1(M).
• There is signage along the motorway indicating the distance to the services.
• The main car park has 7 Blue Badge parking bays, 4 parent and child parking bays, 8 electric vehicle charging points and a number of standard parking bays.
• Additional parking is available outside the hotel.
• Parking for coaches is located on the right side of the services.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; a cash machine and accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located in front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the hotel.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 7 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) markings are faded.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 3 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made at a payment machine and via an app/online.
  • Payment machines are located at the front of the food hall.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the parking charges please click here (opens new tab).
  • Payment can be made by downloading the SNAP app.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is block paving.
  • The nearest designated Blue Badge parking bay is approximately 9m from the main entrance.
  • There are dropped kerbs from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the right of main entrance.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay markings are faded.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 220cm x 470cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 120cm to 140cm.
  • The height range of the electric vehicle charging point nozzle slot is 80cm to 100cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made over the phone and via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Electric Vehicle Charging Points (Ionity). Skip to the next section.

Electric Vehicle Charging Points (Ionity)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Ionity.
  • Rapid and fast charging is available.
  • The electric vehicle charging point(s) is/are located to the left of the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 320cm x 450cm.
  • The charging point(s) is/are located to the left side and to the right side as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 140cm to 160cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located to both sides of the entrance.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are chairs with armrests, tables and picnic tables available.
• Some chairs are fixed to the floor and each other.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 70cm.

You are on Play Area (Outside Play Area). Skip to the next section.

Play Area (Outside Play Area)

• The play area is located to the left of the services building, next to the Day's Inn hotel.
• The play area is free of charge.
• There is step-free access to the play area.
• There is a clear unobstructed route to the play area.
• The play area is not clearly signed.
• There is step-free access within the play area.
• The play area has a rubberised ground coating.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'EXTRA'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 270cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • There is a slope with a very easy incline.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The cash machine(s) is/are located at the front and rear of the food hall.
  • The controls/screen heights of the cash machine(s) vary between 85cm and 125cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitisers range between 88cm and 115cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s) available.
  • The colour, design and typeface of signs is not consistent throughout the building.
  • There is a Defibrillator located in the corridor leading to the toilets.

You are on Seating Area (Main Seating Area). Skip to the next section.

Seating Area (Main Seating Area)

• The seating area is located in the middle of the food hall.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are high stools, chairs without armrests, high tables, armchairs, tables, sofas and bench seats available.
• Some chairs are fixed to the floor and each other.
• Some tables are fixed to the floor.
• The standard height for the underside of tables is 74cm.
• The surface height of the highest table is 108cm.
• Music is played everywhere.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are moderate to good.

You are on Seating Area (Additional Seating Area). Skip to the next section.

Seating Area (Additional Seating Area)

• The seating area is located to the left as you enter, between Starbucks and M&S Simply Food.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables and chairs without armrests available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 71cm.
• Music is played everywhere.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are moderate to good.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located at the rear of the food hall.
  • The facility is approximately 44m from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The contrast between the external door(s) and wall(s) is fair.
  • The contrast between the internal door(s) and wall(s) is fair.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial signage on or near the door.
  • The door(s) open(s) inwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door opening is 88cm.
  • The dimensions of the facility are 270cm x 360cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 265cm.
  • The transfer space on the left as you face the toilet is 220cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm.
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat contrast is good.
  • There is an emergency pull cord alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm.
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The contrast between the wash basin grab rail(s) and wall is good.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the wall fixed soap dispenser is 97cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 92cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are non-infectious waste and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 67cm.
  • There is a red flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
  • The lighting is activated by a sensor.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located at the rear of the food hall.
  • This accessible toilet is approximately 45m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Any staff member.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'disabled'.
  • The contrast between the external door(s) and wall(s) is fair.
  • The door(s) open(s) inwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 200cm x 174cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are low to moderate.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 113cm.
  • The transfer space is obstructed by storage items.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 93cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm.
  • The contrast between the hand dryer and the wall is poor.
  • There is not a hand sanitiser.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 90cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located at the rear of the food hall.
• The parent and baby room is approximately 70m from the main entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located at the rear of the food hall.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 44m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 89cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 107cm.
• Toilet Facilities 2 View
  • The male toilet is located at the rear of the food hall.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 45m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 115cm.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located within the male toilets.
• The shower facilities are approximately 3m from the entrance to male toilets.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 64cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is stepped access into the shower. The step is 14cm high. The entrance width is 58cm. There is a flip down seat in the changing area. This seat is 48cm high.
• There is a similar facility within the female toilets.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There are audio and visual alarms for emergencies.
• Fire wardens/marshals are available on site.
• People exit the building using the fire exits or main entrance.
• There is an external emergency meeting point.
• The external emergency meeting point is located to the rear and right of the car park.
  The areas are identified by a green 'Fire Assembly Point' sign.