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A1(M) - Baldock Services - EXTRA

A1(M) Junction 10, Radwell, Baldock, Hertfordshire, SG7 5TR

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • The services are open 24 hours, however, some of the food services and other services opening times within the building may vary subject to government regulations.
  • There are separate doors for entering and exiting.
  • One of the two entrance doors to the services is now used to 'exit' only.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 107cm.
  • Hand sanitisers are available inside the venue.
  • Hand sanitisers are available at most venues and at the entrances to the toilets.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • The services may have to limit numbers of people entering the building during peak times for a short while.
  • Anyone staying in the services for 15 minutes or more are asked to register their attendance using Test and Trace.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Customer toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

Getting Here

  • The services are located off Junction 10 of the A1(M).
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 7 Blue Badge parking bays, 4 parent and child parking bays, 8 electric vehicle charging points and a number of standard parking bays.
  • Additional parking is available outside the hotel.
  • Parking for coaches is located on the right side of the services.

Petrol Station

Parking

  • Parking View
    • The car park is located in front of the services building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the hotel.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays .
    • There is/are 7 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) markings are faded.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 3 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made at a payment machine and via an app/online.
    • Payment machines are located at the front of the food hall.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the parking charges please click here (opens new tab).
    • Payment can be made by downloading the SNAP app.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is block paving.
    • The nearest designated Blue Badge parking bay is approximately 9m from the main entrance.
    • There are dropped kerbs from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Ecotricity)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Ecotricity.
    • Fast charging is available.
    • The electric vehicle charging point(s) is/are located to the right of main entrance.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay markings are faded.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 220cm x 470cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 120cm to 140cm.
    • The height range of the electric vehicle charging point nozzle slot is 80cm to 100cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45 minutes.
    • Payment signs are not provided.
    • Payment for charging is made over the phone and via an app/online.
    • For more information and a guide to electric vehicle charging please click here.

Electric Vehicle Charging Points (Ionity)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Ionity.
    • Rapid and fast charging is available.
    • The electric vehicle charging point(s) is/are located to the left of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 320cm x 450cm.
    • The charging point(s) is/are located to the left side and to the right side as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 140cm to 160cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45 minutes.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment for charging is made via an app/online.
    • For more information and a guide to electric vehicle charging please click here.

Seating Area (Outside)

  • The seating area is located to the left of the services building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are picnic tables available.
  • All chairs are fixed to tables.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 70cm.
  • Comments View
    • Depending on weather conditions, the grass area can become muddy.

Play Area (Outside Play Area)

  • The play area is located to the left of the services building, next to the Day's Inn hotel.
  • The play area is free of charge.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is not clearly signed.
  • There is step-free access within the play area.
  • The play area has a wood chip surface with a grass surround.
    Depending on weather conditions, the grass area can become muddy.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'EXTRA'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 270cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 107cm.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance.
    • There is a slope with a very easy incline.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
    • The cash machine(s) is/are located at the front and rear of the food hall.
    • The controls/screen heights of the cash machine(s) vary between 85cm and 125cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitisers range between 88cm and 115cm.
  • Signage View
    • There is signage for the shop(s)/restaurant(s) available.
    • The colour, design and typeface of signs is not consistent throughout the building.

Seating Area (Main Seating Area)

  • The seating area is located in the middle of the food hall.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are coffee tables, tables, high tables, armchairs, sofas, bench seats, high stools and chairs without armrests available.
  • Some chairs are fixed to the floor and each other.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 74cm.
  • The surface height of the lowest table is 50cm.
  • The surface height of the highest table is 113cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are moderate to good.

Seating Area (Additional Seating Area)

  • The seating area is located to the left as you enter, between Starbucks and M&S Simply Food.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables and a mixture of chairs with and without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 71cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.

Changing Places

  • Location and Access View
    • The facility is located at the rear of the food hall.
    • The facility is approximately 44m from the main entrance.
    • The facility is in addition to standard and accessible toilets.
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is good.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door(s) open(s) inwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door opening is 88cm.
    • The dimensions of the facility are 270cm x 360cm .
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 265cm.
    • The transfer space on the left as you face the toilet is 220cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat contrast is good.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the wall fixed soap dispenser is 97cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 92cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 150cm from the floor.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 67cm.
    • There is a red flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The lighting is activated by a sensor.

Accessible Toilet (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located at the rear of the food hall.
    • This accessible toilet is approximately 45m from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 200cm x 174cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 30cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is not an emergency pull cord alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 178cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 43cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is push.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 104cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 128cm.
    • The contrast between the towel dispenser and the wall is poor.
    • There is not a hand dryer.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 90cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located at the rear of the food hall.
    • There is step-free access to the toilet(s).
    • The toilet(s) is/are approximately 44m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 89cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 107cm.
  • Toilet Facilities 2 View
    • The male toilet is located at the rear of the food hall.
    • There is step-free access to the toilet(s).
    • The toilet(s) is/are approximately 45m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 115cm.

Emergency Evacuation Procedure

  • There are audio and visual alarms for emergencies.
  • Fire wardens/marshals are available on site.
  • People exit the building using the fire exits or main entrance.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located to the rear and right of the car park.
    The areas are identified by a green 'Fire Assembly Point' sign.