Access Guide
Summary
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Getting Help and Assistance
View
- WHSmith is open 07:00 - 21:00 Monday to Wednesday and 07:00 - 22:00 Thursday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is not a hearing assistance system.
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Access
View
- WHSmith is located to the rear left of the food hall after you enter the services building.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- For the A1(M) - Baldock Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the food hall.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the food hall.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are not 150cm+.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 99cm.
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Till(s)
View
- The till(s) is/are located at the rear of the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 83cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
- Self service tills are available.
- The controls/screen heights vary between 92cm and 130cm.
- The chip & pin card machines are accessible from the self service tills.
- Staff can provide assistance with using the self service tills.