Access Guide
Summary
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Getting Help and Assistance
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- El Mexicana is open 12:00 - 20:00 Monday to Thursday, 12:00 - 22:00 Friday and Saturday and 12:00 - 21:00 Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- EL Mexicana is located on the right of the food hall after you enter the services building.
- There is step-free access to EL Mexicana.
- The entrance area is clearly signed.
- For the A1(M) - Baldock Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear of the food hall.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the food hall.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers order and collect from the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Mexican cusine.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area (Main Seating Area)
- The seating area is located in the middle of the food hall.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are high stools, chairs without armrests, high tables, armchairs, tables, sofas and bench seats available.
- Some chairs are fixed to the floor and each other.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 74cm.
- The surface height of the highest table is 108cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
Seating Area (Additional Seating Area)
- The seating area is located to the left as you enter, between Starbucks and M&S Simply Food.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.