Access Guide
Getting Here
- The services are located off Junction 10 of the A1(M).
- There is signage along the motorway indicating the distance to the services.
- The main car park has 7 Blue Badge parking bays, 4 parent and child parking bays, 8 electric vehicle charging points and a number of standard parking bays.
- Additional parking is available outside the hotel.
- Parking for coaches is located on the right side of the services.
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- Payment at the petrol station during the day can be made in the shop and by using a phone app.
- Payment at the petrol station during the night can be made in the shop and by using a phone app.
- For the A1(M) - Baldock Services - EXTRA AccessAble Access Guide please click here (new tab).
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- Customers can beep their horn, flash their headlights or use the fuel Service app to notify staff assistance is needed.
- An App can be used at this petrol station to inform staff of arrival.
- The App(s) used at this petrol station is/are; fuel Service.
- It is not possible to pay at the pump.
- The height of the fuel pump nozzle slot is 120cm.
- For assistance, customers can also call 0161 694 8000 and quote Station Number 11434.
ATM(s)
- The ATM(s) is/are located outside, to the left of the exit as you face the building.
- The ATM(s) is/are 10m from the main entrance.
- There are bollards on the approach to the ATM(s).
- The minimum width between the bollards is 130cm.
- The height of the bollard(s) is 80cm.
- The bollards contrast visually with the paving.
- The controls/screen heights vary between 87cm and 120cm.
- There is not a lowered ATM available.
- There is an audio option for customers with a visual impairment.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'shell SELECT Entrance - Automatic Door'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 130cm.
- The height of the bollard(s) is 80cm.
- The bollards do contrast visually with the paving.
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Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Outside Access (Exit)
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Entrance
View
- This information is for the entrance located to the left of the service counter.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Exit - Automatic Doors'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 130cm.
- The height of the bollard(s) is 80cm.
- The bollards do contrast visually with the paving.
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Ramp/Slope
View
- The ramp/slope is located immediately beyond the exit.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located to the left as you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 110cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Eating / Drinking (Deli by Shell)
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are placed and collected at the service counter.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is located ahead and to the right after you enter.
- This accessible toilet is approximately 12m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'DISABLED TOILET'.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
View
- The dimensions of the accessible toilet are 175cm x 210cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the walls and floor is fair.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is not a mirror.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 95cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 85cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm.
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 94cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female toilet is located ahead and to the right after you enter.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 9m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- The contrast between the external toilet door(s) and wall(s) is good.
- The contrast between the internal toilet door(s) and wall(s) is good.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 91cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is not a hand sanitiser.
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Toilet Facilities 2
View
- The male toilet is located ahead and to the right after you enter.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 10m from the main entrance.
- There is pictorial and written text signage on or near the toilet entrance.
- The contrast between the external toilet door(s) and wall(s) is good.
- The contrast between the internal toilet door(s) and wall(s) is good.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is not a hand sanitiser.