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Shell Petrol Station - A1(M) - Baldock Services - EXTRA

A1(M) - Baldock Services - EXTRA, A1(M) Junction 10, Radwell, Baldock, Hertfordshire, SG7 5TR

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • There are separate doors for entering and exiting.
  • There is not a member of staff available at the entrance.
  • There is not hand sanitiser available at the entrance.
  • Hand sanitisers are not available inside the venue.
  • There is not a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Customer toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • The services are located off Junction 10 of the A1(M).
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 7 Blue Badge parking bays, 4 parent and child parking bays, 8 electric vehicle charging points and a number of standard parking bays.
  • Additional parking is available outside the hotel.
  • Parking for coaches is located on the right side of the services.

Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop and by using a phone app.
  • For the A1(M) - Baldock Services - EXTRA AccessAble Access Guide please click here (new tab).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can beep their horn, flash their headlights or use the fuel Service app to notify staff assistance is needed.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; fuel Service.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 120cm.
  • For assistance, customers can also call 0161 694 8000 and quote Station Number 11434.

ATM(s)

  • The ATM(s) is/are located outside, to the left of the exit as you face the building.
  • The ATM(s) is/are 10m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 130cm.
  • The height of the bollard(s) is 80cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 87cm and 120cm.
  • There is not a lowered ATM available.
  • There is an audio option for customers with a visual impairment.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'shell SELECT Entrance - Automatic Door'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 130cm.
    • The height of the bollard(s) is 80cm.
    • The bollards do contrast visually with the paving.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.

Outside Access (Exit)

  • Entrance View
    • This information is for the entrance located to the left of the service counter.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Exit - Automatic Doors'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 130cm.
    • The height of the bollard(s) is 80cm.
    • The bollards do contrast visually with the paving.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Shop

  • Circulation View
    • The majority of aisle widths are 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
  • Till(s) View
    • The till(s) is/are located to the left as you enter the shop.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are moderate to good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 110cm.
    • There is not a lowered section at the till(s).
    • There is not a hearing assistance system at the till(s).

Eating / Drinking (Jamie Oliver - Deli by Shell)

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Orders are placed and collected at the service counter.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are moderate to good.

Accessible Toilet (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located ahead and to the right after you enter.
    • This accessible toilet is approximately 9m from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text and pictorial signage on or near the toilet door.
    • The signage says 'DISABLED TOILET'.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 175cm x 210cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 85cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm.
    • The contrast between the towel dispenser and the wall is good.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm.
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 94cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located ahead and to the right after you enter.
    • There is step-free access to the toilet(s).
    • The toilet(s) is/are approximately 9m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • The contrast between the external toilet door(s) and wall(s) is good.
    • The contrast between the internal toilet door(s) and wall(s) is good.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 91cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
  • Toilet Facilities 2 View
    • The male toilet is located ahead and to the right after you enter.
    • There is step-free access to the toilet(s).
    • The toilet(s) is/are approximately 10m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • The contrast between the external toilet door(s) and wall(s) is good.
    • The contrast between the internal toilet door(s) and wall(s) is good.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is not a hand sanitiser.