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West Cornwall Pasty Co - A1(M) - Baldock Services - EXTRA

A1(M) - Baldock Services - EXTRA, A1(M) Junction 10, Radwell, Baldock, Hertfordshire, SG7 5TR

Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Customers order and collect from the counter.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Cornish Pasties.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Music is played everywhere.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located at the service counter.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 11/07/2022.
    • The hearing assistance system was working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 90cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.

Seating Area (Main Seating Area)

  • The seating area is located in the middle of the food hall.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables, high tables, armchairs, sofas, bench seats, high stools and chairs without armrests available.
  • Some chairs are fixed to the floor and each other.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 74cm.
  • The surface height of the highest table is 108cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.