Access Guide
Summary
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Getting Help and Assistance
View
- The venue is open 10:30 to 19:00 Monday to Thursday, 10:30 to 21:00 Friday and Saturday and 11:00 to 21:00 Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Chopstix Noodle Bar is located ahead as you enter next to West Cornish Pasty Co.
- There is step-free access to Chopstix Noodle Bar.
- For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the rear as you enter from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Please order and pay from the right side of the counter and then move to the left side of the counter to receive your order.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
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Service Counter
View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is not sufficient space for a wheelchair user to use the seating area.
- Staff are unable to make a table accessible to wheelchair users.
- In this area there are high tables and high stools available.
- Chairs are not permanently fixed to the floor.
- All tables are fixed to the floor.
- The standard height for the underside of tables is 104cm.
- The surface height of the tables is 113cm.
- The lighting levels are good.