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A1(M) - Peterborough Services - EXTRA

A1(M) Junction 17, Peterborough, Cambridgeshire, PE7 3UQ

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Access Guide

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Summary

COVID-19 Information

  • The information in this section was taken in November 2020.
  • The services are open 24 hours, however, some of the food services and other services opening times within the building may vary subject to government regulations.
  • At Extra Motorway Service Areas we’re going the extra mile to make sure your visit is safe, so you might notice some changes when you visit.
    All our service areas have designated entrances and exits to help ensure you can keep your distance from other customers.
    We may have to limit numbers of people entering our buildings during peak times for a short while, please bear with us.
  • There are separate doors for entering and exiting.
  • The entrance in is on the right and the exit is on the left side as you face the entrance.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitisers range between 90cm and 110cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There are clear markings on the floor indicating to keep left as you walk around the services.
  • Anyone staying in the services for 15 minutes or more are asked to register their attendance using Test and Trace.
  • There is clear signage inside to help with social distancing.
  • Customer toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • The motorway services are located directly off the A1(M) at junction 17 on the A605 with Peterborough to the east along the A1139 Fletton Parkway, London to the south and Grantham to the north.
  • There is signage along the motorway indicating the distance to the services.
  • The car park has 10 Blue Badge parking bays, 4 electric charging points and a number of standard parking bays.
  • There is ample coach parking available at the services.

Parking

  • Parking View
    • The car park is located at the front of the services as you face the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays .
    • There is/are 10 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment for parking charges is made at a payment machine.
    • Payment machines are located on the right as you enter the services.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac.
    • The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
    • There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Ecotricity)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Ecotricity.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located to the right as you face the services main entrance.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 4 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 225cm x 370cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 131cm to 140cm.
    • The height of the electric vehicle charging point nozzle slot is 90cm.
    • An app is required to use the charging point(s).
    • Parking charges apply after a limited time.
    • Charging for all users is limited to 45minutes.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made via an app/online.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Electric Vehicle Charging Points (Ionity)

  • Standard Electric Vehicle Charging Point(s) View
    • The provider of the charging point(s) is Ionity.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located at the rear left of the car park as you face the main entranced.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 6 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 320cm x 450cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 140cm to 150cm.
    • The height of the electric vehicle charging point nozzle slot is 115cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45minutes.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made via an app/online.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Play Area

  • The play area is located to the rear of the car park opposite the main entrance and close to the Ionity electric charging parking bays.
  • The play area is free of charge.
  • There is stepped access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is not clearly signed.
  • There is stepped access within the play area.
  • The play area is accessed via the rear of the car park, just beyond an outside seating area which can be reached using the kerb from the car park.
    There are two play areas that are gated off.
    These gates are single, pull to open, heavy and measure 102cm in width. There is 5 steps between each area of play equipment.
    These steps are 10cm in height not well marked out and have no handrails.
    The play equipment are both playhouse style with steps and slides.
    The flooring is wood chip/bark in the playground and uneven throughout.
    .

Seating Area (Outside Seating Area)

  • The seating area is located outside the main entrance and at the rear of the car park by the playground.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are picnic tables with fixed seating available.
  • Some chairs are fixed to tables and the floor.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 70cm.
  • The surface height of the tables is 73cm.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'EXTRA'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 123cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 300cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitisers range between 110cm and 90cm.
    • There is a hand sanitiser on the right as you enter and another on the right after the first set of doors.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • At the first set of doors there is the entrance to the right and exit to the left.

Outside Access (Costa Exit)

  • Entrance View
    • This information is for the entrance located at the rear of Costa.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Exit'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Lift View
    • This door is exit only from Costa to the outside seating area and car park.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the ground floor.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are varied.
    • Music is played everywhere.
    • The cash machine(s) is/are located on the left as you enter and at the rear next to toilets.
    • The controls/screen heights of the cash machine(s) vary between 90cm and 120cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitisers range between 90cm and 110cm.
  • Signage View
    • There is signage for the shop(s)/restaurant(s) available.
    • The colour, design and typeface of signs is not consistent throughout the building.

Seating Area (Food Court)

  • The seating area is located ahead as you enter.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables, sofas, bench seats and chairs without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 59cm.
  • The distance between the floor and the underside of the highest table is 108cm.
  • The standard height for the underside of tables is 73cm.
  • The surface height of the lowest table is 61cm.
  • The surface height of the highest table is 111cm.
  • The surface height of the tables is 76cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitisers range between 90cm and 110cm.
  • Access to the additional seating area is via main entrance.
  • Photographs 1-8 show the seating in the food court.
    .

Stairs (Ground to First Floor)

  • The stairs are located on the right as you enter from the main entrance.
  • All floors are accessible by these stairs.
  • There are 17 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 26cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.
  • The lighting levels at the steps are good.
  • The services which are not accessible include; First floor seating area.

Seating Area (First Floor Seating Area)

  • The seating area is located on the first floor.
  • There is stepped access to the seating area.
  • In this area there are tables, armchairs and sofas available.
  • Chairs are not permanently fixed to the floor.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 73cm.
  • The surface height of the tables is 76cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitisers range between 90cm and 110cm.

Accessible Toilet (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located to the rear as you enter next to the male standard toilets.
    • This accessible toilet is approximately 30m from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 89cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 175cm x 205cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 83cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 84cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at the rear of the services as you enter, after McDonald's and KFC.
    • There is step-free access to the toilet(s).
    • The toilet(s) is/are approximately 30m from the main entrance.
    • There is pictorial and written text signage on or near the toilet entrance.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
    • The lighting is activated by a sensor.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 90cm.

Parent and Baby Room

  • The parent and baby room is located at the rear of services next to the standard female toilets.
  • The parent and baby room is approximately 30m from the main entrance.
  • There is step-free access to the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The signage says 'Baby Changing'.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 89cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 83cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 82cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 84cm.

Standard Shower

  • The shower facilities are located at the rear of the services as you enter and within the standard male and female toilets.
  • The shower facilities are approximately 45m from the main entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 55cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The lighting levels are low to moderate.
  • The lighting is activated by a sensor.
  • As you enter the shower is to the left and has a push button to activate that is 115cm in height.
    There is a sink ahead as you enter that is 90cm in height and has push taps.
  • There are two standard showers in the male toilets and two standard showers in the female toilets, all with similar dimensions.

Emergency Evacuation Procedure

  • There is an audio alarm for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the fire exits or main entrance.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located In the main car park outside the main entrance, close to Days Inn Hotel.

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