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Shell Petrol Station - A1(M) - Peterborough Services - EXTRA

A1(M) - Peterborough Services - EXTRA, A1(M) Junction 17, Peterborough, Cambridgeshire, PE7 3UQ

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop.
  • Payment at the petrol station during the night can be made in the shop.
  • For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).

COVID-19 Information

  • The information in this section was taken in November 2020.
  • There are separate doors for entering and exiting.
  • The entrance is on the right as you face the shop with the exit to the left as you face the shop next to the counter.
  • There is not a member of staff available at the entrance.
  • There is not hand sanitiser available at the entrance.
  • Hand sanitisers are not available inside the venue.
  • There is not a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • The one way system is marked with arrows on the floor.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Customer toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • The motorway services are located directly off the A1(M) at junction 17 on the A605 with Peterborough to the east along the A1139 Fletton Parkway, London to the south and Grantham to the north.
  • There is signage along the motorway indicating the distance to the services.
  • The car park has 10 Blue Badge parking bays, 4 electric charging points and a number of standard parking bays.
  • There is ample coach parking available at the services.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • There are members of staff usually out on the forecourt but if they are not available please signal to the shop and they will assist you.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 120cm.

ATM(s)

  • The ATM(s) is/are located on the far left as you face the shop entrance close to the shop exit.
  • The ATM(s) is/are 18m from the shop entrance.
  • There are barriers on the approach to the ATM(s).
  • The minimum width between the bollards is 145cm.
  • The height of the bollard(s) is 90cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 100cm and 140cm.
  • There is not a lowered ATM available.

Outside Access (Shop Entrance)

  • Entrance View
    • This information is for the entrance located at the front right of the shop.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Shell Select'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • The minimum width between the bollards is 130cm.
    • The height of the bollard(s) is 90cm.
    • The bollards do contrast visually with the paving.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Shop Exit)

  • Entrance View
    • This information is for the entrance located next to the till point on the far left from the shop entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Exit Here'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 145cm.
    • The height of the bollard(s) is 90cm.
    • The bollards do contrast visually with the paving.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the exit.
    • The gradient of the ramp/slope is slight.

Outside Access (Rear Shop Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the shop leading from the HGV petrol pumps.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Shell Select'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 145cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 145cm.
    • The height of the bollard(s) is 90cm.
    • The bollards do contrast visually with the paving.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Shop

  • Circulation View
    • The majority of aisle widths are 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are good.
    • Music is played everywhere.
  • Till(s) View
    • The till(s) is/are located on the left as you enter from the shop entrance.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 113cm.
    • There is not a lowered section at the till(s).
    • There is a hearing assistance system at the till(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was not tested at the time of the survey.
    • You can also pay for your items at the Jamie Oliver Deli by Shell counter on the right of this counter.

Eating / Drinking (Jamie Oliver Deli by Shell)

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Please order and pay at the counter then step to the side whilst your order is prepared and return to counter when requested.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • Music is played everywhere.
  • Service Counter View
    • The height of the counter is 140cm.
    • There is not a lowered section of the counter.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
    • You can also order and pay and the main shop counters should you wish.

Accessible Toilet (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the shop from the shop entrance.
    • This accessible toilet is approximately 16m from the shop entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text and pictorial signage on or near the toilet door.
    • The signage says 'Disabled Toilet and Baby Change'.
    • The contrast between the external door(s) and wall(s) is poor.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 210cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 47cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm.
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 117cm.
    • The contrast between the hand dryer and the wall is fair.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 84cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right as you enter the shop from the main entrance.
    • There is step-free access to the toilet(s).
    • The toilet(s) is/are approximately 18m from the shop entrance.
    • There is pictorial and written text signage on or near the toilet entrance.
    • The contrast between the external toilet door(s) and wall(s) is good.
    • The contrast between the internal toilet door(s) and wall(s) is good.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • The lighting is activated by a sensor.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 94cm.