Access Guide
Summary
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Getting Help and Assistance
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- EL Mexicana is open from 10:00 - 23:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- EL Mexicana is located to the right as you enter from the main entrance.
- There is step-free access to EL Mexicana.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the rear as you enter from the main entrance.
- Accessible toilet facilities are located to the rear as you enter from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Customers can order at the counter or via the touchscreens.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Mexican cuisine.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 102cm to 134cm from the floor.
- The lowest height of the touchscreen card machines is 113cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area (Food Court)
- The seating area is located ahead as you enter.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, bench seats, high stools and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor and each other.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 108cm.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.