Access Guide
Seating Area (Food Court)
- The seating area is located ahead as you enter.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, high stools, a mixture of chairs with and without armrests and bench seats available.
- Some chairs are fixed to the floor and each other.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 108cm.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located to the rear right as you enter.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located at the rear as you enter from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Orders are placed on the right side of the counter or by the self service touchscreens.
You will then wait for your order number to be called and collect from left side of the counter. There is an overhead screen displaying the order numbers and staff will also call the order number out. - Menu types include; menu boards, picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 115cm to 175cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 115cm from the floor.
- Once condensed the touchscreen heights are 115cm to 130cm from the floor.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
- There are a total of 7 touchscreens available.
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Service Counter
View
- The height of the counter is 115cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.