Access Guide
Summary
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Getting Help and Assistance
View
- Fresh is open 06.00am to 22.00pm Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Fresh is located on the left as you enter after Bomdia.
- There is step-free access to Fresh.
- The entrance area is clearly signed.
- For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located at the rear as you enter.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a bar where drinks can be ordered.
- Please order and pay from the counter to the left and wait to be called to collect your order.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Hot and cold meals and snacks.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 86cm.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, high stools and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 71cm.
- The distance between the floor and the underside of the highest table is 110cm.
- The standard height for the underside of tables is 71cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.
Seating Area (Food Court)
- The seating area is located ahead as you enter.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, high stools, a mixture of chairs with and without armrests and bench seats available.
- Some chairs are fixed to the floor and each other.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 108cm.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.