Access Guide
Summary
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Getting Help and Assistance
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- West Cornish Pasty Co. is open 5.30am to 18.30pm Monday to Friday, 7.00am to 20.00pm Saturday and 9.00am to 21.00pm Sunday.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- West Cornish Pasty Co. is located ahead to the right as you enter.
- There is step-free access to West Cornish Pasty Co..
- The entrance area is clearly signed.
- For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located at the rear as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Please order and play for your items on the right side of the counter then move to the left side of the counter to collect your order.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located to the right of the till.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/07/2022.
- The hearing assistance system was working at the time of testing.
- There is not a portable card machine available for payment.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 90cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 70cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area (Food Court)
- The seating area is located ahead as you enter.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, high stools, a mixture of chairs with and without armrests and bench seats available.
- Some chairs are fixed to the floor and each other.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 108cm.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.