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Costa - A1(M) - Peterborough Services - EXTRA

A1(M) - Peterborough Services - EXTRA, A1(M) Junction 17, Peterborough, Cambridgeshire, PE7 3UQ

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • As you enter please order from the first counter to the left and then pay and progress along the counter to the right to collect your order.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Music is played everywhere.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the payment counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 18/11/2020.
    • The hearing assistance system was working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, high tables, bench seats and a mixture of chairs with and without armrests available.
    • Some chairs are fixed to the floor.
    • Some tables are fixed to the floor.
    • The height between the floor and the underside of the lowest table is 73cm.
    • The distance between the floor and the underside of the highest table is 108cm.
    • The standard height for the underside of tables is 73cm.
    • The surface height of the lowest table is 76cm.
    • The surface height of the highest table is 111cm.
    • The surface height of the tables is 76cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are varied.
    • Access to the additional seating area is via Costa Exit only door.
    • There is seating available outside the Costa Exit only door facing the car park.
      This seating is for Costa customers only.
      Photographs 11 and 12 show the outdoor seating available.

Outside Access (Costa Exit)

  • Entrance View
    • This information is for the entrance located at the rear of Costa.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Exit'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Comments View
    • This door is exit only from Costa to the outside seating area and car park.