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Costa - A1(M) - Peterborough Services - EXTRA

A1(M) - Peterborough Services - EXTRA, A1(M) Junction 17, Peterborough, Cambridgeshire, PE7 3UQ

Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • As you enter please order from the first counter to the left and then pay and progress along the counter to the right to collect your order.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Music is played everywhere.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located at the payment counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 18/11/2020.
    • The hearing assistance system was working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, bench seats and a mixture of chairs with and without armrests available.
    • Some chairs are fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The standard height for the underside of tables is 73cm.
    • The surface height of the tables is 76cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.
    • Access to the additional seating area is via the Costa exit only door.
    • There is seating available outside the Costa exit only door facing the car park.
      This seating is for Costa customers only.

Outside Access (Costa Exit)

  • Entrance View
    • This information is for the entrance located at the rear of Costa.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Exit'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Comments View
    • This door is exit only from Costa to the outside seating area and car park.