Access Guide
Summary
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Getting Help and Assistance
View
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Pizzaluxe is located to the right as you enter the services.
- There is step-free access to Pizzaluxe.
- The entrance area is clearly signed.
- For the A1(M) - Peterborough Services - EXTRA AccessAble Access Guide please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is full table service and a bar where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; handheld picture menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Italian.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is not a portable card machine available for payment.
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Service Counter
View
- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are tables, high tables, booths, bench seats, stools, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 74cm.
- The distance between the floor and the underside of the highest table is 110cm.
- The standard height for the underside of tables is 74cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- There are manual double doors leading to an external patio area. The doors are 156cm wide and open outwardly.
Seating Area (External Patio)
- The seating area is located outside the Pizzaluxe restaurant.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables, chairs without armrests and tables available.
- Some chairs are fixed to tables.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 74cm.
- This patio area can also be accessed directly via steps from car park.
Step(s) (From Car Park to Pizzaluxe Patio Seating)
- There is a/are step(s) located to the left hand side of Pizzaluxe restaurant.
- The step(s) is/are used to access Pizzaluxe external seating area.
- There is/are 4 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 25cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- The depth of the steps are 30cm.
- There is not a/are not handrail(s) at the step(s).