You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Cambridge North.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the mezzanine seating area.
  • There are no doors along circulation routes.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is a water bowl available for assistance dogs.
• Related Access Guides View
  • View information on A14 - Cambridge Services - EXTRA - Shell Petrol Station (opens new tab).
  • View information on A14 - Cambridge Services - EXTRA - IONITY ECVP (opens new tab).
  • View information on A14 - Cambridge Services - EXTRA - Gridserve EVCP (opens new tab).

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located within the toilet area, at the rear of the services.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located within the toilet area, at the rear of the services.
• Changing Places Facilities View
  • Changing Places facilities are located within the toilet area, at the rear of the services.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet area, at the rear of the services.
• Washroom and Shower Facilities View
  • Standard shower facilities are located within the toilet area, at the rear of the services.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the services building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 350cm.
  • There are 5 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 20m from the entrance to the services.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is limited to 3 hours.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.

You are on ATMs. Skip to the next section.

ATMs

• There is one ATM.
• The ATM is located within the toilet area, at the rear of the services.
• The ATM is clearly signed.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 85cm and 125cm.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the services.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a second set of double automatic doors.
• The doors are permanently held open.
• The width of the opening is 150cm.
• The doors have a low colour contrast.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free level access throughout all areas.
• Circulation View
  • There are no doors to open along circulation routes.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some flooring is shiny and patterned.
  • There may be background noise.
  • Wayfinding signage is not provided.
  • Lighting levels vary due to the size of the space.

You are on Seating Area (Food Hall). Skip to the next section.

Seating Area (Food Hall)

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• Location and Access View
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Seating Area (Mezzanine). Skip to the next section.

Seating Area (Mezzanine)

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• Location and Access View
  • The Mezzanine seating area is at the front of the services, above the entrance.
  • The most accessible route has stepped access.
  • There are no doors to open along the most accessible route.
  • There are 17 steps to this area.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is an opening without doors.
  • The width of the opening is 100cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: armchairs and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Room (Multi-Faith Room). Skip to the next section.

Room (Multi-Faith Room)

• The room is located at the rear of the services area, in the toilet area.
• The distance from the services entrance is 100m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 78cm.
• The door has a medium colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• There is not a hearing assistance system.
• Additional facilities/services include: ritual washing facilities.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Shop (M and S Food). Skip to the next section.

Shop (M and S Food)

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• Access to the Shop View
  • M&S Food is located to the left from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
  • The flooring is patterned.
  • There is no (or very little) background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located in the rear left of the store.
  • Signage is not provided for the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 95cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.
  • Self-service checkouts are available.
  • The self-service checkout surveyed was a standard touchscreen.
  • The height of the touchscreen display ranges from 130cm to 155cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 115cm.
  • The height of the loading area is 60cm.
  • The height of the packing area is 60cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.

You are on Shop (WH Smith). Skip to the next section.

Shop (WH Smith)

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• Access to the Shop View
  • WH Smith is located to the right, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
  • There is no (or very little) background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located at the rear left of the shop.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 130cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.
  • Self-service checkouts are available.
  • The self-service checkout surveyed was a standard touchscreen.
  • The height of the touchscreen display ranges from 115cm to 140cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 100cm.
  • The height of the loading area is 60cm.
  • The height of the packing area is 60cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is at a fixed height.
  • Assistance is available at the self-serve checkouts.

You are on Shop (Wye Gifts). Skip to the next section.

Shop (Wye Gifts)

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• Access to the Shop View
  • WYE Gifts is located at the entrance to the services building.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Shop View
  • There is step-free level access throughout all areas.
  • The flooring is shiny.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels vary due to the use of large glazed walls.
• Payment Counters and Checkouts View
  • The payment counter is located at the front left of the shop .
  • Signage is not provided for the counter.
  • The height of the counter is 124cm.
  • There is not a lowered section at the counter.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.

You are on Food and Drink (Fresh, Chopstix, GDK and KFC). Skip to the next section.

Food and Drink (Fresh, Chopstix, GDK and KFC)

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• Restaurant Bar Café 1 View
  • Fresh is located to the left, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 87cm.
  • Menu types include: wall-mounted, menu boards and countertop.
  • The following are available: takeaway cups, takeaway cutlery, gluten free food, dairy free food and dairy free food.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
• Restaurant Bar Café 2 View
  • Chopstix is located ahead from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 90cm.
  • Menu types include: wall-mounted, menu boards, countertop, pictorial and digital.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
• Restaurant Bar Café 3 View
  • GDK is located to the left, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm .
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 112cm.
  • Menu types include: wall-mounted (digital), countertop, touchscreen, online and mobile phone app.
  • The following are available: drinking straws, takeaway cups, gluten free food, dairy free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
• Restaurant Bar Café 4 View
  • KFC is located to the rear left, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 110cm.
  • Menu types include: wall-mounted (digital), menu boards, countertop, touchscreen, online and mobile phone app.
  • The following are available: drinking straws, takeaway cups, gluten free food, dairy free food and dairy free food.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Food and Drink (Costa, West Cornwall Pasty Co., McDonald's and El Mex). Skip to the next section.

Food and Drink (Costa, West Cornwall Pasty Co., McDonald's and El Mex)

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• Restaurant Bar Café 1 View
  • Costa is located to the right, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 85cm.
  • Menu types include: wall-mounted (digital).
  • The following are available: drinking straws, takeaway cups, two handled cups, takeaway cutlery, gluten free food, dairy free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
• Restaurant Bar Café 2 View
  • West Cornwall Pasty Co. is located ahead from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 89cm.
  • Menu types include: wall-mounted, menu boards and countertop.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 3 View
  • McDonald's is located to the rear right, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 85cm.
  • Menu types include: wall-mounted (digital), touchscreen, online and mobile phone app.
  • The following are available: drinking straws, takeaway cups, gluten free food, dairy free food and dairy free food.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 4 View
  • El Mex is located to the right, from the entrance.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 95cm.
  • Menu types include: wall-mounted (digital) and touchscreen.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, dairy free food and dairy free food.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

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• Location and Access View
  • Outside seating is located at the front of the services.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has bollards.
  • There is step-free level access to this area.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and benches.
  • Furniture available in this area includes: tables and picnic tables.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located within the toilet area, at the rear of the services.
  • The distance from the services entrance is 100m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 200cm (width) x 170cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 130cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 80cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 108cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The Changing Places facility surveyed is located within the toilet area, at the rear of the services.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the services entrance is 100m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens inwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 430cm (width) x 289cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The lateral transfer space on the left is 81cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 110cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • There is not a wall mounted toilet roll holder.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 185cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 81cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room is located within the toilet area, at the rear of the services.
• The distance from the services entrance is 95m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 85cm.
• The door has a high colour contrast.
• Internally the door has a medium colour contrast.
• The height of the baby change facility when in use is 90cm.
• There is also a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has push taps.
• The room has a nappy/incontinence items bin.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.