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A14 - Cambridge Services - EXTRA - Shell Petrol Station

A14 Junction 24, Cambridge, CB23 4WU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right from the shop entrance.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located ahead and to the right from the shop entrance.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

ATMs

  • There is one ATM.
  • The ATM is located on the right side of the shop, facing the forecourt.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards and a kerb.
  • There is not a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 80cm and 125cm.

Petrol Station

  • Parking View
    • The petrol station does not have dedicated parking separate to the pumps.
  • Forecourt View
    • Staff are not able to provide assistance at the pumps.
    • Fuel pump nozzle holsters are at a height of 135cm.
    • It is not possible to pay at the pump.
    • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a water pump and a car wash.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There is step-free access via slope into the shop.
    • The slope has a slight gradient.
    • There are double automatic doors.
    • The doors open by sliding.
    • The width of the opening is 140cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
  • Shop View
    • There is step-free level access throughout the majority of areas.
    • The majority of main aisle widths are over 180cm.
    • The majority of main product widths are between 150cm - 180cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
    • There is background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Seating available for customers includes: chairs without armrests and benches.
    • Lighting levels vary due to the use of large glazed walls.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located on the left side of the shop.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 130cm.
    • The payment machine is at a fixed height.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right, from the shop entrance.
    • The distance from the shop entrance is 17m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door requires effort to open.
    • The width of the opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 240cm (width) x 325cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 105cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 107cm from the floor.
    • The wash basin has a push tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 63cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 75cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 123cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 138cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free access via a slope as you exit.
  • The slope has a slight gradient.