Access Guide
Summary
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Getting Help and Assistance
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- Opening hours are 11:0 - 22:00, 7 days a week.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Nando's is located on the ground floor, to the left as you enter the services building from the main entrance.
- There is step-free access to Nando's.
- The entrance area is clearly signed.
- For the M1 - Leeds Skelton Lake Services – EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear left of the services building.
- Accessible toilet facilities are located at the rear left of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and full table service available via online app.
- Customers place and pay for their orders at the counter.
Once prepared, their order is taken to the table by a member of staff. - Staff can bring food and/or drinks to tables.
- Menu types include; handheld menus, menu boards and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Portuguese/African cuisine.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 110cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 71cm.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 105cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are varied.