Access Guide
Summary
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Getting Help and Assistance
View
- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Customers can ask for assistance at any of the individual venues within the main services where staff will radio a member of the EXTRA team.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi and conference/meeting room(s).
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Toilets and Changing Facilities Available
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- The following facilities are available here; a Changing Places facility, shower facilities, baby changing facilities, an accessible toilet and standard toilets.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the dog walkers area, at the rear of the main services building.
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Shops
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- The following shops are available here; Top Gift and Urban Express.
- For the Top Gift AccessAble Access Guide please click here (new tab).
- For the Urban Express AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Burger King, Chopstix, Harry Ramsden, KFC, Leon, Nando's, Pizza Express, Starbucks, The Pasty Shop, Tortilla, Upper Crust and Top Gift.
- For the Burger King AccessAble Access Guide please click here (new tab).
- For the Chopstix AccessAble Access Guide please click here (new tab).
- For the Harry Ramsden AccessAble Access Guide please click here (new tab).
- For the KFC AccessAble Access Guide please click here (new tab).
- For the LEON AccessAble Access Guide please click here (new tab).
- For the Nando's AccessAble Access Guide please click here (new tab).
- For the Pizza Express AccessAble Access Guide please click here (new tab).
- For the Starbucks AccessAble Access Guide please click here (new tab).
- For the Pasty Shop AccessAble Access Guide please click here (new tab).
- For the Upper Crust AccessAble Access Guide please click here (new tab).
- For the Tortilla AccessAble Access Guide please click here (new tab).
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Hotels
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- The following hotels are available here; Ramada.
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Adjoining Motorway Services
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- There is also a Community Room, Multifaith Room and RSPB Centre on the first floor.
Getting Here
- The services are located off junction 45 of the M1 motorway.
- There is Blue Badge parking, electric vehicle points and standard parking available.
- Blue Badge and parent and child parking is available at the petrol station.
- There is coach parking to the far left of the main services building.
Petrol Station
- The following services/facilities are available at the petrol station; accessible and standard toilet facilities, Blue Badge parking bays, standard parking bays and a cash machine.
- For detailed information on the petrol station please click here (new tab).
Parking
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Parking
View
- The car park is located at the front of the services building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the petrol station and outside the hotel.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays.
- There is/are 10+ designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 500cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 3 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made at a payment machine and via an app/online.
- Payment machines are located in the food hall, to the right as you enter the services building.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the parking charges please click here (opens new tab).
- Payment can be made by downloading the SNAP app.
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Access from the Car Park
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- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is tarmac.
- The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (Ionity)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Ionity.
- Rapid charging is available.
- The electric vehicle charging point(s) is/are located to the far right of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- Staff can be notified via an app or by going inside the services building.
- There is/are 6 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 500cm x 600cm.
- The charging point(s) is/are located to the rear as you approach the bay(s).
- The height of the electric vehicle charging point nozzle slot is 126cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 45 minutes.
- Payment signs are not provided.
- Payment for charging is made via an app/online.
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Seating Area (Outside Front)
- The seating area is located at the front of the service building, to the right of the main entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating, chairs without armrests, tables and bench seats available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 75cm.
- The distance between the floor and the underside of the highest table is 77cm.
- The standard height for the underside of tables is 75cm.
Seating Area (Outside Right)
- The seating area is located at the right of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs without armrests, picnic tables with fixed seating and tables available.
- Some chairs are fixed to tables.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- Access to the additional seating area is via the rear entrance of the services building.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the services.
- The entrance area/door is clearly signed.
- This entrance is signed with 'EXTRA'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 167cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 167cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 100cm.
- The height of the bollard(s) is 108cm.
- The bollards do contrast visually with the paving.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 113cm.
Outside Access (Right Side Entrance)
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Entrance
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- This information is for the entrance located at the right hand side of the service building.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 105cm.
Outside Access (Rear Entrance)
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Entrance
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- This information is for the entrance located at the rear of the service building.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 214cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the majority of the building.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Background music is played throughout this area.
- There is a play/activity area located outside, at the rear of the services building.
- The cash machine(s) is/are located at the front and rear of the services building.
- The controls/screen heights of the cash machine(s) vary between 86cm and 138cm.
- There are hand sanitisers in the building.
- The height of the hand sanitisers range between 110cm and 143cm.
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Signage
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- There is directional signage, signage for the shop(s)/restaurant(s) and overhead written signage available.
- The colour, design and typeface of signs is consistent throughout the building.
Seating Area (Main)
- The seating area is located in the centre of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are long tables, high tables, bench seats, a mixture of chairs with and without armrests, armchairs, high stools and tables available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 73cm.
- The surface height of the highest table is 109cm.
- Background music is played throughout this area.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are varied.
- Access to the additional seating area is via stairs.
Stairs (Viewing Deck)
- The stairs are located at the rear of the services building.
- The floors which are accessible by stairs are G, 1, 2.
- There are 25 steps between floors.
- The height of the steps are between the recommended 15cm and 18cm.
- The depth of the steps are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are not provided on landings.
- The lighting levels at the steps are moderate to good.
Stairs (Additional Seating)
- The stairs are located to the right of the services building.
- The floors which are accessible by stairs are G, 1.
- There are 20 steps between floors.
- The height of the steps are between the recommended 15cm and 18cm.
- The depth of the steps are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are not provided on landings.
- The lighting levels at the steps are moderate to good.
- The areas which are not accessible include; additional seating.
Seating Area (Additional Seating)
- The seating area is located on the first floor, above Starbucks.
- There is stepped access to the seating area.
- In this area there are tables, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- Background music is played throughout this area.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Access to the additional seating area is via stairs.
Lift
- The lift is located at the rear right of the services building.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 49m from the main entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1 and 2.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The width of the door opening is 90cm.
- The dimensions of the lift are 120cm x 192cm.
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance emergency alarm system in the lift.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
- The viewing area on the second floor can only be accessed between the hours of 07:00 - 19:00.
Ramp(s) / Slope(s) and Step(s) (Play Area)
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Ramp / Slope
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- There is a ramp/slope located outside, at the rear of the services building.
- The ramp/slope is used to access the play area.
- The gradient of the ramp/slope is slight.
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Step(s)
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- There is a/are step(s) located outside, at the rear of the services building.
- The step(s) is/are used to access the play area.
- There is/are 8 step(s).
- The step(s) is/are not clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Play Area
- The play area is located outside the services at the rear.
- The play area is free of charge.
- There is ramped/sloped or stepped access to the play area.
- There is a clear unobstructed route to the play area.
- The play area is not clearly signed.
Changing Places
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Location and Access
View
- The facility is located at the rear left of the services building.
- The facility is approximately 49m from the main entrance.
- The facility is in addition to standard and accessible toilets.
- There is level access into the facility.
- The facility surveyed is not for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is pictorial signage on or near the door.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a lever twist.
- The door has a horizontal grab rail.
- The width of the door opening is 88cm.
- The dimensions of the facility are 306cm x 440cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is poor.
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Toilet Details
View
- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 89cm.
- The transfer space on the left as you face the toilet is 225cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is fair.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm.
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 101cm.
- The toilet has a cistern.
- The toilet seat contrast is good.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
View
- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
View
- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The contrast between the wash basin grab rail(s) and wall is good.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the wall fixed soap dispenser is 112cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are sanitary and clinical waste disposal units.
- There is an emergency pull cord alarm for the facility.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a/are not coat hook(s).
- There is not a hand sanitiser.
- There is not a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
- The lighting is permanent.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is located at the rear left of the services building.
- This accessible toilet is approximately 49m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 88cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
View
- The dimensions of the accessible toilet are 170cm x 208cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm.
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 114cm.
- The contrast between the hand dryer and the wall is fair.
- There is not a hand sanitiser.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located at the rear right of the services building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 53m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 110cm.
- The hand sanitiser is located at the entrance to the toilets.
Parent and Baby Room
- The parent and baby room is located at the rear left of the services building.
- The parent and baby room is approximately 49m from the main entrance.
- There is step-free access into the parent and baby room.
- There is pictorial signage on or near the parent and baby room door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 88cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The baby changing table is set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 73cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
- The lighting is permanent.
- There is not a hand sanitiser.
Standard Shower
- The shower facilities are located within the standard female and male toilets.
- The shower facilities are approximately 52m from the main entrance.
- There is step-free access to the shower facilities.
- There is no signage on or near the shower door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 87cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a medium height step to enter the shower cubicle.
Emergency Evacuation Procedure
- There is an audio alarm for emergencies.
- Fire wardens/marshals are available on site.
- There is a/are internal refuge point(s).
- The internal refuge point(s) is/are located on the first floor.
- There is an Evac Chair available at the refuge point(s).
- People exit the building using the fire exits or main entrance.
- There is an external emergency meeting point.
- The external emergency meeting point is located at the end of the car park.
Hidden Disabilities Sunflower
- The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).