Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours are 09:00 - 21:00 Monday to Thursday, and 09:00 - 22:00 Friday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- El Mexicana is located in the centre of the main services building.
- There is step-free access to El Mexicana.
- The entrance area is clearly signed.
- For the M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located between McDonald's and Greggs.
- Accessible toilet facilities are located between McDonald's and Greggs.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers place their order at the left hand side of the counter, and then continue to the right hand side of the counter to pay and collect.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Mexican.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 103cm to 145cm from the floor.
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Service Counter
View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are high tables, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface height of the highest table is 108cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.