Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Customers can get assistance by speaking to a member of staff.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; ceiling track hoists.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi and conference/meeting room(s).
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Toilets and Changing Facilities Available
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- The following facilities are available here; standard toilets, shower facilities, an accessible toilet, a Changing Places facility and baby changing facilities.
- For detailed information on the Changing Places facility please click here (new tab).
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below for details.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below for details.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located at the rear of the building.
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Shops
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- The following shops are available here; Top Gift and WHSmith.
- For the Top Gift - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the WHSmith - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Chozen Noodle, El Mexicana, Greggs, KFC, Leon, M&S Simply Food, McDonalds, Nandos, Pizza Express, Tapori Curry Bar, and West Cornwall Pasty Co.
- For the Chozen Noodle - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the El Mexicana - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the Greggs - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the KFC - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the Leon - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the M&S Simply Food - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the McDonalds - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the Nandos - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the Pizza Express - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the Tapori Curry Bar - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
- For the West Cornwall Pasty Co. - M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Hotels
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- The following hotels are available here; Ramada by Wyndham.
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Comments
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- There is also a Quicksilver Slots gaming area in the main services.
Getting Here
- The services are located directly off the M25 between junctions 9 and 10.
- There is signage along the motorway indicating the distance to the services.
- The main car park has 16 Blue Badge parking bays, 6 Ionity and 7 GRIDSERVE electric vehicle charging points, and numerous standard and parent/child parking bays.
- There is 1 Blue Badge parking bay and a number of standard parking bays located to the rear and to the side of the petrol station forecourt.
- Coach parking is available to the left hand side of the building.
Petrol Station
- The following services/facilities are available at the petrol station; accessible toilet facilities, standard toilet facilities, Blue Badge parking bays, standard parking bays, a cash machine and accessible and standard toilet facilities.
- For detailed information on the petrol station please click here (new tab).
Parking
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Parking
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- The car park is located in front of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the petrol station.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is signage available to direct users to the Blue Badge parking bays.
- There is/are 16 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 252cm x 500cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 3 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made at a payment machine and via an app/online.
- Payment machines are located inside the building.
- Payment machines are located to the left from the main entrance.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the parking charges please click here (opens new tab).
- You can also pay by using a SNAP Account.
For information on SNAP please click here Parking is free for hotel guests and for REGUS customers.
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Access from the Car Park
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- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is tarmac and block paving.
- The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (Ionity)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Ionity.
- Rapid charging is available.
- The electric vehicle charging point(s) is/are located at the rear of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- Customers can get assistance by either phoning the services or going in and asking for help.
- There is/are 6 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 330cm x 450cm.
- The charging point(s) is/are located to the left side and to the right side as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 144cm to 165cm.
- The height of the electric vehicle charging point nozzle slot is 120cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are not provided.
- Payment for charging is made via an app/online and at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Electric Vehicle Charging Points (GRIDSERVE)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is GRIDSERVE.
- Rapid and fast charging is available.
- The electric vehicle charging point(s) is/are located to the right of the car park, facing the main services building.
- Staff are able to provide assistance with the electric vehicle charging points.
- Customers can get assistance by either phoning the services or going in and asking for help.
- There is/are 7 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 225cm x 490cm.
- The charging point(s) is/are located to the rear as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 130cm to 155cm.
- The height of the electric vehicle charging point nozzle slot is 110cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Seating Area (Outdoors)
- The seating area is located in front of and to the rear of the building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are a mixture of chairs with and without armrests, picnic tables with fixed seating and tables available.
- Some chairs are fixed to tables.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 74cm.
- The type of flooring at the seating area is block paving, concrete tiles and wood.
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Comments
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- The seating area to the front of the services is shown in photographs 1 to 5.
- The seating area to the rear of the services is shown in photographs 6 to 10.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'EXTRA'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 183cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 260cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 111cm.
Outside Access (Left Entrance)
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Entrance
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- This information is for the entrance located to the left of the main services entrance.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 154cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 152cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Outside Access (Rear Entrance)
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Entrance
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- This information is for the entrance located to the rear of the main services, off the outdoor seating area.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 152cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 94cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- The main service area is to the left after the first set of doors.
Pizza Express is to the right after the first set of doors.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played in some areas.
- There is a play/activity area located within the central seating area.
- The cash machine(s) is/are located to the left from the main services entrance and at the rear of the building.
- The controls/screen heights of the cash machine(s) vary between 90cm and 126cm.
- There are hand sanitisers in the building.
- The height of the hand sanitiser(s) is/are 111cm.
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Signage
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- There is overhead written signage available.
- The colour, design and typeface of signs is consistent throughout the building.
Seating Area
- The seating area is located in the centre of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are high stools, tables, high tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 104cm.
- Background music is played throughout this area.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
- There is a baby station at a height of 95cm within the seating area as shown in photograph 10.
Changing Places (Left and Right Transfer)
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Location and Access
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- The facility is located at the rear of the building.
- The facility is approximately 40m from the main entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door(s) open(s) inwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door does not have a horizontal grab rail.
- The width of the door opening is 87cm.
- The dimensions of the facility are 350cm x 335cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 60cm.
- The transfer space on the left as you face the toilet is 135cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is good.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm.
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 62cm.
- The toilet has a cistern.
- The toilet seat contrast is poor.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 188cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The contrast between the wash basin grab rail(s) and wall is good.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the wall fixed soap dispenser is 107cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 95cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 98cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 161cm from the floor.
- There is not a hand sanitiser.
- There is not a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
- The lighting is activated by a sensor.
Accessible Toilet (Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located at the rear of the services building.
- This accessible toilet is approximately 40m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
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- The dimensions of the accessible toilet are 204cm x 206cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 125cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is good.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 95cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 68cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 118cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm.
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 89cm.
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Comments
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- The height of the baby seat is 74cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located at the rear of the building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 37m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is available.
- The placement of vertical wall mounted grab rails vary between the ambulant cubicles.
- The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
- The height of the wash basin(s) is 80cm.
- The height of the lowered wash basin is 60cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is not a hand sanitiser.
- The standard female toilets are shown in photographs 1 to 6.
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Toilet Facilities 2
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- The male toilet is located at the rear of the building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 37m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The height of the wash basin(s) is 80cm.
- The height of the lowered wash basin is 60cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is not a hand sanitiser.
- The standard male toilets are shown in photographs 7 to 16.
Standard Shower (Female)
- The shower facilities are located to the right from the female standard toilet entrance.
- The shower facilities are approximately 3m from the female entrance.
- There is step-free access to the shower facilities.
- There is pictorial signage on or near the shower door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 77cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a deep step to access the shower.
The height of the step is 33cm.
The height of the bench is 47cm.
Standard Shower (Male)
- The shower facilities are located at the rear of the male standard toilets.
- The shower facilities are approximately 17m from the male entrance.
- There is step-free access to the shower facilities.
- There is pictorial signage on or near the shower door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 77cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a deep step to access the shower.
The height of the step is 33cm.
The height of the bench is 47cm.
Emergency Evacuation Procedure
- There is an audio alarm for emergencies.
- Fire wardens/marshals are available on site.
- There is not a/are not internal refuge point(s).
- People exit the building using the entrances/exits.
- There is an external emergency meeting point.
- The external emergency meeting point is located at the rear of the car park.
Hidden Disabilities Sunflower
- The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).