Skip to main content

M25 - Cobham Services - EXTRA

M25 Junction 9/10, Cobham, Surrey, KT11 3DB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

Getting Here

  • The services are located directly off the M25 between junctions 9 and 10.
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 16 Blue Badge parking bays, 6 Ionity and 7 GRIDSERVE electric vehicle charging points, and numerous standard and parent/child parking bays.
  • There is 1 Blue Badge parking bay and a number of standard parking bays located to the rear and to the side of the petrol station forecourt.
  • Coach parking is available to the left hand side of the building.

Petrol Station

Parking

  • Parking View
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays.
    • There is/are 16 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 252cm x 500cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 3 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made at a payment machine and via an app/online.
    • Payment machines are located inside the building.
    • Payment machines are located to the left from the main entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the parking charges please click here (opens new tab).
    • You can also pay by using a SNAP Account.
      For information on SNAP please click here Parking is free for hotel guests and for REGUS customers.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac and block paving.
    • The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Ionity)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Ionity.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located at the rear of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 6 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 330cm x 450cm.
    • The charging point(s) is/are located to the left side and to the right side as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 144cm to 165cm.
    • The height of the electric vehicle charging point nozzle slot is 120cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are not provided.
    • Payment for charging is made via an app/online and at the charging point(s).
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Electric Vehicle Charging Points (GRIDSERVE)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is GRIDSERVE.
    • Rapid and fast charging is available.
    • The electric vehicle charging point(s) is/are located to the right of the car park, facing the main services building.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 7 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 225cm x 490cm.
    • The charging point(s) is/are located to the rear as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 130cm to 155cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at the charging point(s).
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Seating Area (Outdoors)

  • The seating area is located in front of and to the rear of the building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are a mixture of chairs with and without armrests, picnic tables with fixed seating and tables available.
  • Some chairs are fixed to tables.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 72cm.
  • The distance between the floor and the underside of the highest table is 74cm.
  • The type of flooring at the seating area is block paving, concrete tiles and wood.
  • Comments View
    • The seating area to the front of the services is shown in photographs 1 to 5.
    • The seating area to the rear of the services is shown in photographs 6 to 10.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'EXTRA'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 183cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 260cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 111cm.

Outside Access (Left Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the main services entrance.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 154cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 152cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located to the rear of the main services, off the outdoor seating area.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 152cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 94cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • The main service area is to the left after the first set of doors.
      Pizza Express is to the right after the first set of doors.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Music is played in some areas.
    • There is a play/activity area located within the central seating area.
    • The cash machine(s) is/are located to the left from the main services entrance and at the rear of the building.
    • The controls/screen heights of the cash machine(s) vary between 90cm and 126cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 111cm.
  • Signage View
    • There is overhead written signage available.
    • The colour, design and typeface of signs is consistent throughout the building.

Seating Area

  • The seating area is located in the centre of the services building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are high stools, tables, high tables, bench seats and chairs without armrests available.
  • Some chairs are fixed to the floor.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 70cm.
  • The distance between the floor and the underside of the highest table is 104cm.
  • Background music is played throughout this area.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.
  • There is a baby station at a height of 95cm within the seating area as shown in photograph 10.

Changing Places (Left and Right Transfer)

  • Location and Access View
    • The facility is located at the rear of the building.
    • The facility is approximately 40m from the main entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is good.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door(s) open(s) inwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door opening is 87cm.
    • The dimensions of the facility are 350cm x 335cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 60cm.
    • The transfer space on the left as you face the toilet is 135cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 62cm.
    • The toilet has a cistern.
    • The toilet seat contrast is poor.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 188cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wall fixed soap dispenser is 107cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 95cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 98cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 161cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The lighting is activated by a sensor.

Accessible Toilet (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located at the rear of the services building.
    • This accessible toilet is approximately 40m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 204cm x 206cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 125cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 68cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 118cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm.
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 89cm.
  • Comments View
    • The height of the baby seat is 74cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located at the rear of the building.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 37m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is available.
    • The placement of vertical wall mounted grab rails vary between the ambulant cubicles.
    • The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
    • The height of the wash basin(s) is 80cm.
    • The height of the lowered wash basin is 60cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • The standard female toilets are shown in photographs 1 to 6.
  • Toilet Facilities 2 View
    • The male toilet is located at the rear of the building.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 37m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
    • The height of the wash basin(s) is 80cm.
    • The height of the lowered wash basin is 60cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • The standard male toilets are shown in photographs 7 to 16.

Standard Shower (Female)

  • The shower facilities are located to the right from the female standard toilet entrance.
  • The shower facilities are approximately 3m from the female entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 77cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a deep step to access the shower.
    The height of the step is 33cm.
    The height of the bench is 47cm.

Standard Shower (Male)

  • The shower facilities are located at the rear of the male standard toilets.
  • The shower facilities are approximately 17m from the male entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 77cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a deep step to access the shower.
    The height of the step is 33cm.
    The height of the bench is 47cm.

Emergency Evacuation Procedure

  • There is an audio alarm for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the entrances/exits.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located at the rear of the car park.

Hidden Disabilities Sunflower