Access Guide
Summary
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Getting Help and Assistance
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- Opening times are 12:00 - 21:00 Monday to Friday, and 12:00 to 22:00 Saturday and Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/04/2022.
- The hearing assistance system was working at the time of testing.
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Access
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- Pizza Express is located to the left of the main services building, near the Ramada by Wyndham Hotel.
- There is step-free access to Pizza Express.
- The entrance area is clearly signed.
- For the M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located in the main services building, between McDonald's and Greggs.
- For detailed information about the toilet facilities please click here (new tab).
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building, to the left of the main services entrance.
- The entrance area/door is clearly signed.
- This entrance is signed with 'PIZZA EXPRESS'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 141cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 86cm.
- The hand sanitiser is just inside the entrance, after the second entrance door.
Outside Access (Rear Left Entrance)
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Entrance
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- This information is for the entrance located to the rear of the building, off the outside seating area.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 152cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 132cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
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Ramp/Slope
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- There is a slope with a very easy incline.
Outside Access (Rear Right Entrance)
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Entrance
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- This information is for the entrance located to the rear of the building, off the outside seating area.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Entrance (Cobham Services)
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Entrance
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- This information is for the entrance located to the left after the main services entrance, between Starbucks and Leon.
- The entrance area/door is clearly signed.
- This entrance is signed with 'PIZZA EXPRESS'.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 95cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 129cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Eating / Drinking
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Service and Menus
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- There is full table service and a kiosk/counter where ice cream can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; handheld menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Italian.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/04/2022.
- The hearing assistance system was working at the time of testing.
- There is a portable card machine available for payment.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 86cm.
- The hand sanitiser station (photograph 1) is just beyond the second main entrance door.
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Payment Counter
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- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The payment counters (photographs 14 and 15) are used for takeaway orders.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 75cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are low to moderate.
Accessible Toilet (Right Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located to the rear of the restaurant, towards the outdoor seating area, on the right.
- This accessible toilet is approximately 22m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Toilets'.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
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- The dimensions of the accessible toilet are 164cm x 233cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 95cm.
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 120cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 91cm.
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 98cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 75cm.
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 79cm.
Standard Toilet(s)
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located in the main services building, between McDonald's and Greggs.