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West Cornwall Pasty Co. - M25 - Cobham Services - EXTRA

M25 - Cobham Services - EXTRA, M25 Junction 9/10, Cobham, Surrey, KT11 3DB

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Customers order at the till point and their order is brought to them at the point of sale.
      There is a self-service cabinet serving doughnuts, which are selected / packaged by the customer and taken to the till point for payment.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • Music is played everywhere.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the service counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 20/03/2023.
    • The hearing assistance system was working at the time of testing.
  • Service Counter View
    • The height of the counter is 90cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.

Seating Area

  • The seating area is located in the centre of the services building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are high stools, tables, high tables, bench seats and chairs without armrests available.
  • Some chairs are fixed to the floor.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 70cm.
  • The distance between the floor and the underside of the highest table is 104cm.
  • Background music is played throughout this area.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.
  • There is a baby station at a height of 95cm within the seating area as shown in photograph 10.