Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours are 08:00 - 20:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- LEON is located to the left from the main services entrance.
- There is step-free access to LEON.
- The entrance area is clearly signed.
- For the M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the building.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers can order at the left of the counter or via a touchscreen.
Once ordered customers will receive an order number that it displayed on a screen when the food and drink is ready to collect from the right of the counter. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 179cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 121cm from the floor.
- Once condensed the touchscreen heights are 120cm to 146cm from the floor.
- The lowest height of the touchscreen card machines is 100cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 96cm.
- There is not a lowered section of the counter.
- The height of the tray counter/rail is 75cm.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, long tables, booths, bench seats, high stools and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the highest table is 100cm.
- The standard height for the underside of tables is 72cm.
- The surface height of the highest table is 105cm.
- The surface height of the tables is 77cm.
- The lighting levels are moderate to good.