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Nando's - M25 - Cobham Services - EXTRA

M25 - Cobham Services - EXTRA, M25 Junction 9/10, Cobham, Surrey, KT11 3DB

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Access Guide

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Summary

  • Getting Help and Assistance View
    • Opening hours are 11:30 - 22:00 Monday to Sunday.
    • There is a member of staff available for help and assistance.
    • British Sign Language interpreters cannot be provided on request.
    • Water bowls for assistance dogs are available on request from the main building.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 04/04/2022.
    • The hearing assistance system was working at the time of testing.
  • Access View
    • Nando's is located on the right from the main services entrance, between the first and second set of doors.
    • There is step-free access to Nando's.
    • The entrance area is clearly signed.
    • There is a small lip on the threshold of this entrance area, with a height of 2cm or below.
    • There is a single, heavy door that opens away from you (push) to access Nando's.
      The width of the door is 110cm.
    • For the M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
  • Toilet Facilities View
  • Comments View
    • Customers are met by a host and seen to tables.

Entrance

  • Entrance View
    • This information is for the entrance located to the right after the main services entrance first set of doors.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Nando's'.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 130cm.
    • There is an alternative entrance inside the main services building (photographs 4 to 7).
      This entrance is just past the main services second set of doors, to the right of Regus Business Lounge, opposite Chozen Noodle.
      This entrance is an internal gate, with a width of 138cm which is held open during opening hours.
      There is level access at this entrance.

Eating / Drinking

  • Service and Menus View
    • There is a bar where food and drink can be ordered, a counter where food and drink can be ordered, a self service counter and full table service available via online app.
    • Customers can order at the counter or via a mobile app accessed by a QR code at the their table.
      Once ordered customers can then collect their orders from the table next to the counter.
      The height of the collection table is 77cm.
      Takeaways can be collected from the main bar.
      There is bench seating available to sit and wait (48cm high).
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Portuguese-African cuisine.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 04/04/2022.
    • The hearing assistance system was working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 128cm.
    • Hand sanitiser can be brought to tables on request.
  • Service Counter View
    • The height of the counter is 105cm.
    • There is not a lowered section of the counter.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There are some tables which are accessible to wheelchair users.
    • In this area there are tables, booths, bench seats and a mixture of chairs with and without armrests available.
    • Some chairs are fixed to the floor.
    • Some tables are fixed to the floor.
    • The height between the floor and the underside of the lowest table is 71cm.
    • The distance between the floor and the underside of the highest table is 74cm.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are low to moderate.
    • Access to the additional seating area is via the stairs.
    • There are self-service drink machines (photographs 12 and 13).
      The drink dispensers are 95cm - 120cm above the floor.
      There is a condiments / cutlery counter (photograph 14).
      The counter top is 75cm - 77cm above the floor.
  • Comments View
    • There is an additional payment counter on the mezzanine floor.
    • This payment counter is 105cm high.
    • There is a foot pedal operated hand sanitiser station on the mezzanine floor.
    • The sanitiser dispenser is 103cm above the floor.

Stairs

  • The stairs are located ahead and left from the main entrance, past the main bar.
  • All levels are accessible by these stairs.
  • The levels which are accessible by stairs are the mezzanine dining area.
  • There are 15+ steps between levels.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The height of the steps are 17cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 25cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.
  • The lighting levels at the steps are low to moderate.
  • The areas which are not accessible include; the mezzanine dining area.
  • Comments View
    • The mezzanine dining area is usually only open at weekends.