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Nando's - M25 - Cobham Services - EXTRA

M25 - Cobham Services - EXTRA, M25 Junction 9/10, Cobham, Surrey, KT11 3DB

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Access Guide

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Summary

Entrance

  • Entrance View
    • This information is for the entrance located to the right after the main services entrance first set of doors.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Nando's'.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 130cm.
    • There is an alternative entrance inside the main services building.
      This entrance is just past the main services second set of doors, to the right of Regus Business Lounge.
      This entrance is an internal gate, with a width of 138cm which is held open during opening hours.
      There is level access at this entrance.

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered, a self service counter and full table service available via online app.
    • Customers can order at the counter or via a mobile app accessed by a QR code at the their table.
      Takeaways can be collected from the main counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Portuguese-African cuisine.
    • Takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located at the counter.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was not tested at the time of the survey.
    • There is a/are hand sanitiser(s) in this area.
    • Hand sanitiser can be brought to tables on request.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 105cm.
    • There is not a lowered section of the counter.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There are some tables which are accessible to wheelchair users.
    • In this area there are tables, booths, bench seats and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • Some tables are fixed to the floor.
    • The standard height for the underside of tables is 71cm.
    • The surface height of the highest table is 74cm.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Access to the additional seating area is via the stairs.
    • The drink dispensers are 95cm - 120cm above the floor.
      There is a condiments / cutlery counter.
      The counter top is 75cm - 77cm above the floor.
  • Comments View
    • There is an additional payment counter on the mezzanine floor.
    • This payment counter is 105cm high.

Stairs

  • The stairs are located ahead and left from the main entrance, past the main counter.
  • All levels are accessible by these stairs.
  • The levels which are accessible by stairs are the mezzanine dining area.
  • There are 15+ steps between levels.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 25cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.
  • The lighting levels at the steps are moderate to good.
  • The areas which are not accessible include; the mezzanine dining area.