Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours are 06:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located to the left from the main entrance.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M25 - Cobham Services - EXTRA AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located between McDonald's and Greggs.
- Accessible toilet facilities are located between McDonald's and Greggs.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order at the counter, then when its ready to collect, the customers name gets called out.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are coffee tables, tables, high tables, long tables, armchairs, bench seats, high stools and a mixture of chairs with and without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface height of the lowest table is 48cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Access to the additional seating area is via the stairs.
- Additional seating is shown in photographs 13 to 17.
Stairs (Additional Seating)
- The stairs are located to the left of Starbucks.
- All floors are accessible by these stairs.
- The levels which are accessible by stairs are G, 1.
- There are 15+ steps between levels.
- The height of the steps are between the recommended 15cm and 18cm.
- The depth of the steps are not between the recommended 30cm and 45cm.
- The depth of the steps are 24cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are not provided on landings.
- The lighting levels at the steps are good.
- The services which are not accessible include; the additional seating area.