Access Guide

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Summary

Getting Help and Assistance View
- Opening times are 11:00 - 21:00 Monday to Thursday, and 11:00 - 22:00 Friday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- EL Mexicana is located at the rear of the services building.
- There is step-free access to EL Mexicana.
- The entrance area is clearly signed.
- For the M40 - Beaconsfield Services - EXTRA AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located at the rear of the services building.
- For detailed information about the Changing Places facility please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Customers place orders at the touchscreen or the counter, and collect from the counter.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Mexican cuisine.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are available for ordering.
- The touchscreens are 94cm to 139cm from the floor.
- The lowest height of the touchscreen card machines is 115cm.
Service Counter View
- The height of the counter is 94cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located in the centre of the services building.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are high tables, tables, a mixture of chairs with and without armrests, bench seats, armchairs and high stools available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The standard height for the underside of tables is 73cm.
The surface height of the tables is 109cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are moderate to good.
There is a/are hand sanitiser(s) in this area.
The height of the hand sanitiser(s) is/are 92cm.