You are on Summary. Skip to the next section.

Summary

Collapse all Expand all

• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • To get assistance please contact a member of staff in WHSmith or M&S Simply Food.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • The following mobility aids are available; ceiling track hoists.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, a car wash, cash machines, free WiFi, conference/meeting room(s) and a first aid point.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; a Changing Places facility, baby changing facilities, shower facilities and standard toilets.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
• Shops View
  • The following shops are available here; M&S Simply Food, Quicksilver, Top Gift and WHSmith.
  • For the M&S Simply Food AccessAble Access Guide please click here (new tab).
  • For the Top Gift AccessAble Access Guide please click here (new tab).
  • For the WHSmith AccessAble Access Guide please click here (new tab).
  • For the Quicksilver AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Chozen Noodle, EL Mexicana, Greggs, KFC, Leon, McDonald's, Nando's, Pizza Express, Starbucks, Tapori Curry Bar, The Hope & Champion Wetherspoons, and West Cornwall Pasty Co.
  • For the Chozen Noodle AccessAble Access Guide please click here (new tab).
  • For the EL Mexicana AccessAble Access Guide please click here (new tab).
  • For the Greggs AccessAble Access Guide please click here (new tab).
  • For the KFC AccessAble Access Guide please click here (new tab).
  • For the LEON AccessAble Access Guide please click here (new tab).
  • For the McDonald's AccessAble Access Guide please click here (new tab).
  • For the Nando's AccessAble Access Guide please click here (new tab).
  • For the Starbucks AccessAble Access Guide please click here (new tab).
  • For the Topari Curry Bar AccessAble Access Guide please click here (new tab).
  • For the West Cornwall Pasty Co AccessAble Access Guide please click here (new tab).
  • For the The Hope and Champion AccessAble Access Guide please click here (new tab).
  • For the Pizza Express AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; ibis.

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located directly off junction 2 of the M40.
• There is signage along the motorway indicating the distance to the services.
• There are 17 Blue Badge parking bays, 6 electric vehicle charging points and a number of standard and parent and child parking bays.
• There is 1 Blue Badge parking bay and several standard parking bays at the petrol station.
• Coach parking is located at the top of the car park.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Parking View
  • The car park is located at the front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is signage available to direct users to the Blue Badge parking bays.
  • There is/are 17 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 460cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 3 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made at a payment machine, over the phone and via an app/online.
  • Payment machines are located inside the building.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the parking charges please click here (opens new tab).
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is block paving.
  • The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Ionity). Skip to the next section.

Electric Vehicle Charging Points (Ionity)

Collapse all Expand all

• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Ionity.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the right of the services building.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith or M&S Simply Food.
  • There is/are 6 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 350cm x 470cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 130cm to 160cm.
  • The height of the electric vehicle charging point nozzle slot is 115cm.
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made over the phone, via an app/online and at the charging point(s).
  • For more information and a guide to electric vehicle charging please click here.
• Comments View
  • Direct payment without registration is available athttps://payment.ionity.eu
  • Contactless payment was not available at the time of survey.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 194cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 204cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Left Entrance). Skip to the next section.

Outside Access (Left Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the left of the main entrance.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 146cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 165cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.

You are on Outside Access (Lakeside Garden Terrace Entrance). Skip to the next section.

Outside Access (Lakeside Garden Terrace Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the rear of the building, near the Lakeside Garden Terrace.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 151cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 154cm.

You are on Seating Area (Outside - Rear). Skip to the next section.

Seating Area (Outside - Rear)

• The seating area is located to the rear of the building, outside Wetherspoons / Nando's.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are picnic tables with fixed seating, coffee tables and chairs with armrests available.
• Some chairs are fixed to tables.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 70cm.
• The distance between the floor and the underside of the highest table is 72cm.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • There is a play/activity area located by the lakeside terrace, at the rear of the services building.
  • The cash machine(s) is/are located at the rear of the services building, by Top Gift.
  • The controls/screen heights of the cash machine(s) vary between 91cm and 120cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitisers range between 110cm and 120cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s), overhead written signage and overhead pictorial signage available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located in the centre of the services building.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are high tables, tables, a mixture of chairs with and without armrests, bench seats, armchairs and high stools available.
• Some chairs are fixed to the floor.
• Some tables are fixed to the floor.
• The standard height for the underside of tables is 73cm.
• The surface height of the tables is 109cm.
• Music is played everywhere.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Lighting levels are moderate to good.
• There is a/are hand sanitiser(s) in this area.
• The height of the hand sanitiser(s) is/are 92cm.

You are on Changing Places. Skip to the next section.

Changing Places

Collapse all Expand all

• Location and Access View
  • The facility is located at the rear of the services building.
  • The facility is approximately 38m from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of the cleaning team.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial signage on or near the door.
  • The door(s) open(s) inwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door opening is 86cm.
  • The dimensions of the facility are 333cm x 333cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 85cm.
  • The transfer space on the left as you face the toilet is 82cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The contrast between the dropdown rail(s) and wall is fair.
  • As you face the toilet there are vertical grab rails on both sides.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm.
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 69cm.
  • The toilet has a cistern.
  • The toilet seat contrast is good.
  • There is an emergency pull cord alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm.
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The contrast between the wash basin grab rail(s) and wall is good.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wall fixed soap dispenser is 120cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 84cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is an emergency pull cord alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
  • There is not a hand sanitiser.
  • There is not a red flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
  • The lighting is permanent.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located at the rear of the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 35m from the main entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.
  • The hand sanitiser is located outside the standard female toilets.
    Ambulant cubicles are located closest to the entrance to the standard female and male toilets.
    . The standard female toilets are shown in photographs 1 to 5.
    The standard male toilets are shown in photographs 6 to 12.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located at the rear of the services building.
• The parent and baby room is approximately 38m from the main entrance.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The signage says 'Baby Changing'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 87cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 93cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is not a hand sanitiser.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located at the rear of the services building.
• The shower facilities are approximately 39m from the main entrance.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 63cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a 43cm step to access the shower cubicle.

You are on Play Area. Skip to the next section.

Play Area

• The play area is located at the rear of the services building, by the lakeside.
• The play area is free of charge.
• There is ramped/sloped access to the play area.
• There is a clear unobstructed route to the play area.
• The play area is clearly signed.
• There is ramped/sloped access within the play area.
• There are steep slopes to access the play area.
  The play area consists of equipment accessed via slopes and steps of varying gradients and depths.
  There are also picnic tables at a height of 80cm in the play area.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• There is a/are internal refuge point(s).
• The internal refuge point(s) is/are located within the Regus Express Business Lounge.
• There is an Evac Chair available at the refuge point(s).
• People exit the building using the entrances/exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located at the top right of the car park.

You are on Hidden Disabilities Sunflower. Skip to the next section.

Hidden Disabilities Sunflower

• The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).