Access Guide

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Summary

Getting Help and Assistance View
- Opening times are 07:00 to 18:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
Access View
- West Cornwall Pasty Co is located to the right as you enter the services building.
- There is step-free access to West Cornwall Pasty Co.
- The entrance area is clearly signed.
- For the M40 - Beaconsfield Services - EXTRA AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located at the rear of the services building.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers order and collect from the counter.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Cornish Pasties.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the till point.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 138cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 90cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.

The seating area is located in the centre of the services building.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are high tables, tables, a mixture of chairs with and without armrests, bench seats, armchairs and high stools available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The standard height for the underside of tables is 73cm.
The surface height of the tables is 109cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are moderate to good.
There is a/are hand sanitiser(s) in this area.
The height of the hand sanitiser(s) is/are 92cm.