You are on Getting Here. Skip to the next section.

Getting Here

• Travelling by car is easy, we're just minutes off junction 6 of the M3 and have over 2,500 safe, secure car parking spaces directly above the shopping centre.
  Festival Place is located in the centre of Basingstoke, off Festival Way.
• Festival Place has over 2,500 parking spaces.
  The car park is divided into 5 zones Purple, Green, Orange, Yellow and Blue.
  There is Blue Badge parking and parent and child parking in all zones.
• There is a bus stop within 150 metres of the shopping centre.
• The Bus Station is located at Festival Place, with direct access from the entrance by the escalators near Next, and from our Restaurant area.
• For more information on buses in Basingstoke please click here (opens new tab).
• The nearest railway station is Basingstoke.
• Basingstoke Station is located in the heart of the town centre, just a 5 minute walk from Festival Place with fast and frequent trains from neighbouring towns.
  Leave the station by the main exit and walk straight ahead, crossing the road, towards Sainsbury's.
  Keep walking straight ahead, following the pedestrian walk way and you will find the Festival Place entrance in front of you.
• For more information on Basingstoke Station (National Rail) please click here (opens new tab).
• For information on getting here by car, bus or train please follow the link for Festival Place.
• To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hands-Free Shopping service.
• Click and Collect allows customers to browse and buy online before collecting items from the stores in Festival Place.
  There is a click and collect counter in the Customer Services Lounge.
  Items can also be collected in individual stores.
• Guest Services Associates, Security Officers, Concierge Associates and Car Park Attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The Guest Services Team receive training though AccessAble on how to assist visually impaired people. Additionally, staff members approach customers on a case by case basis to ask whether any assistance is required.
• Alternative formats of the shopping centre map are available in large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The designated place of safety is in the Customer Services Lounge.
• The venue offers a quiet shopping experience.
• Each Wednesday from 16:00 - 19:00 and each Saturday from 09:30 - 10:30, there will be a more relaxed environment for shoppers at Festival Place.
  Centre music will be off within these hours, with participating retailers turning off their music in stores.
• Water bowls for assistance dogs are available.
• Wheelchairs and Scooters can be hired from Shopmobility Basingstoke.
  Shopmobility offers a range of wheelchairs and electric scooters for hire on a daily or part daily basis. Full training is offered.
  Located adjacent to Festival Place, off Church Street, Shopmobility have their own car parking places.
  Please call 01256 476 066 or log on to Shopmobility Basingstoke (opens in new tab).
• A selection of children's ear defenders can be found in the Customer Services Lounge.
  Ear Defenders are available to use around the centre and conform to EN352-1 and CE marked.
• A Changing Places toilet can be found at the Discovery Centre, during the hours of Monday – Friday 8:30 to 18.30 Saturday 8:30 - 16.30
  These facilities are open during the opening times of the Discovery Centre and include:
  An adult-sized and height-adjustable changing bench.
  A ceiling track hoist designed to be used with loop attachment slings.
  A centrally placed toilet with room either side for carers.
  Shower facilities.
  Emergency alarm.
• Festival Place is a dog friendly shopping centre, however please click here for guidance before visiting. Participating stores have a sticker in their window which shows they are dog friendly.

You are on Parking. Skip to the next section.

Parking

• For information about the Yellow Parking Zone please click here (opens in new tab)
• For information about the Blue Parking Zone please click here (opens in new tab)
• For information about the Orange Parking Zone please click here (opens in new tab)
• For information about the Green Parking Zone please click here (opens in new tab)
• For information about the Purple Parking Zone please click here (opens in new tab).

You are on Other Floors (Orange Parking). Skip to the next section.

Other Floors (Orange Parking)

• Stairs can be used to access other floors.
• The floors which are accessible by stairs are G, U, 3, 4 and 5.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Orange Parking). Skip to the next section.

Lift (Orange Parking)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, U, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 190cm x 170cm (6ft 3in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Green Parking). Skip to the next section.

Other Floors (Green Parking)

• On levels 3, 4 and 5.
• The floors which are accessible by stairs are G, U, 3, 4 and 5.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Green Parking). Skip to the next section.

Lift (Green Parking)

• There is a lift for public use.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, UG, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 190cm x 170cm (6ft 3in x 5ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Blue Parking). Skip to the next section.

Other Floors (Blue Parking)

• The stairs are located in the lobbies.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are G, 3, 4 and 5.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Blue Parking). Skip to the next section.

Lift (Blue Parking)

• There is a lift for public use.
• The lift is located in the lobbies.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Festival Square). Skip to the next section.

Outside Access (Festival Square)

• This information is for the entrance located off Festival Square.
• This entrance gives access to Westley Walk.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 90cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 160cm.

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• Comments View
  • There are two sets of revolving doors located either side of the automatic doors (shown in photograph 3).

You are on Outside Access (Bus Station). Skip to the next section.

Outside Access (Bus Station)

• This information is for the entrance located next to the Bus Station.
• This entrance gives access to Wesley Walk.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 140cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 160cm.
• Alternative access at this entrance is via double manual doors which open away from you (push).
• The opening width for the manual doors is 140cm.

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• Ramp/Slope View
  • The ramp/slope is located between the first and second set of doors.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (St Johns Square). Skip to the next section.

Outside Access (St Johns Square)

• This information is for the entrance located off St Johns Square.
• This entrance gives access to Portchester Square.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 170cm.

You are on Outside Access (Church Street - Porchester Square). Skip to the next section.

Outside Access (Church Street - Porchester Square)

• This information is for the entrance located on Church Street.
• This entrance gives access to Porchester Square.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 205cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 210cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 100cm.

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• Entrance View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The ramp/slope is located off Church Street and between the first and second set of doors.
  • The gradient of the ramp/slope is steep.

You are on Outside Access (Church Street - Potters Walk). Skip to the next section.

Outside Access (Church Street - Potters Walk)

• This information is for the entrance located Church Street.
• This entrance gives access to Potters Walk.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 145cm.
• Alternative access at this entrance is via single manual doors which open away from you (push).
• The opening width for the manual doors is 145cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 140cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The ramp/slope is located off Church Street.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.

You are on Outside Access (Potters Walk). Skip to the next section.

Outside Access (Potters Walk)

• This information is for the entrance located off Wote Street, along Potters Walk.
• This entrance gives access to Potters Walk.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 145cm.
• Alternative access at this entrance is via single manual doors which open away from you (push).
• The opening width for the manual doors is 145cm.

You are on Outside Access (Wote Street). Skip to the next section.

Outside Access (Wote Street)

• This information is for the entrance located off Wote Street.
• This entrance gives access to Potters Walk.
• The entrance area/door is clearly signed.
• This entrance sign says 'Festival Place'.
• There is ramped/sloped or stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 160cm.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The width of the door opening is 170cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 170cm.

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• Ramp/Slope View
  • The ramp/slope is located off Wote Street.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located off Wote Street .
  • There is/are 10 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Ramp(s) or Slope(s) (From Upper Level/Queen Anne's Walk to Lower Level/Hollins Walk). Skip to the next section.

Ramp(s) or Slope(s) (From Upper Level/Queen Anne's Walk to Lower Level/Hollins Walk)

• There is a ramp/slope located Between Upper Level/Queen Anne's Walk to Lower Level/Hollins Walk.
• The gradient of the ramp/slope is slight.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Digital wayfinders are available.
• The digital wayfinders have touchscreens which are 100cm to 150cm from the floor.
• Overhead signs are provided to aid wayfinding.
• Wall mounted signs are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; wooden benches, metal benches and sofas.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• Background music is played in this area.
• There is an events area which is located Porchester Square.
• There is step free access in this area.
• There are slopes located in places around the shopping centre.
  There is slope leading from Porchester Square to Wesley Walk.
  There is slope along Bedford Square.
  There is slope along Hollins Walk.
  There is slope leading from Hollins Walk to the Upper Level/Queen Anne's Walk.

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• Comments View
  • There are additional car parking payment machines and a car finder machine on the Ground Level next to the Bedford Square toilet area.

You are on Customer Service Lounge. Skip to the next section.

Customer Service Lounge

• For information about the Customer Service Lounge please click here (opens in new tab).

You are on Ramp(s) or Slope(s) (Potter's Walk). Skip to the next section.

Ramp(s) or Slope(s) (Potter's Walk)

• There is a ramp/slope located along Potter's Walk.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The lighting levels at the ramp/slope are good.

You are on Ramp(s) or Slope(s) (Porchester Square). Skip to the next section.

Ramp(s) or Slope(s) (Porchester Square)

• There is a ramp/slope located along Porchester Square.
• The gradient of the ramp/slope is slight.

You are on Ramp(s) or Slope(s) (Bedford Square). Skip to the next section.

Ramp(s) or Slope(s) (Bedford Square)

• There is a ramp/slope located along Bedford Square.
• The gradient of the ramp/slope is slight.

You are on Ramp(s) or Slope(s) (Hollins Walk). Skip to the next section.

Ramp(s) or Slope(s) (Hollins Walk)

• There is a ramp/slope located along Hollins Walk.
• The gradient of the ramp/slope is slight.

You are on Ramp(s) or Slope(s) (Wesley Walk). Skip to the next section.

Ramp(s) or Slope(s) (Wesley Walk)

• There is a ramp/slope located between Porchester Square and Wesley Walk.
• The gradient of the ramp/slope is slight.

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• Comments View
  • There is bench and booth seating located along the slope.

You are on Accessible Toilet(s) (Wesley Walk - Right Lateral Transfer Space). Skip to the next section.

Accessible Toilet(s) (Wesley Walk - Right Lateral Transfer Space)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along Wesley Walk, opposite Trespass.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Customer Service Lounge.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 170cm x 200cm (5ft 7in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 110cm and 175cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 96cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 125cm (4ft 1in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (Wesley Walk). Skip to the next section.

Standard Toilet(s) (Wesley Walk)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located along Wesley Walk, opposite Trespass.
  • There is step-free access into the toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • Cubicles have Propelair Vacuum toilet pans.

You are on Parent and Baby Room (Wesley Walk). Skip to the next section.

Parent and Baby Room (Wesley Walk)

• There is a parent and baby room for public use.
• The parent and baby room is located along Wesley Walk, opposite Trespass.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Accessible Toilet(s) (Bedford Square - Left Lateral Transfer Space and Height Adjustable Toilet Seat). Skip to the next section.

Accessible Toilet(s) (Bedford Square - Left Lateral Transfer Space and Height Adjustable Toilet Seat)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off Bedford Square, next to the Blue Zone lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Customer Services Lounge.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 167cm x 250cm (5ft 6in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 110cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 96cm.
  • The shelf is located where it is reachable.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 125cm (4ft 1in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • The toilet seat is height adjustable.
  • The controls are located next to the toilet on the left (as you face the toilet).
  • The controls to adjust the height of the toilet are handheld.
  • There is a grabrail on the door, the grabrail is at a 45 degree angle.

You are on Accessible Toilet(s) (Bedford Square - Right Lateral Transfer Space). Skip to the next section.

Accessible Toilet(s) (Bedford Square - Right Lateral Transfer Space)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off Bedford Square, next to the Blue Zone lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Customer Services Lounge.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 152cm x 210cm (4ft 12in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 105cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 97cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 130cm (4ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • There is a grabrail on the door.
  • The grabrail on the door is at a 45 degree angle.

You are on Standard Toilet(s) (Bedford Square). Skip to the next section.

Standard Toilet(s) (Bedford Square)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located off Bedford Square, next to the Blue Zone lifts.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
  • Cubicles have Propelair Vacuum toilet pans and some cubicles have individual wash basins.

You are on Parent and Baby Room (Bedford Square). Skip to the next section.

Parent and Baby Room (Bedford Square)

• There is a parent and baby room for public use.
• The parent and baby room is located off Bedford Square, next to the Blue Zone lifts.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 93cm (3ft 1in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There are 2 baby change rooms and 2 family rooms with toilets available in the Bedford square toilet area.

You are on Accessible Toilet(s) (Potters Walk - Left Lateral Transfer Space). Skip to the next section.

Accessible Toilet(s) (Potters Walk - Left Lateral Transfer Space)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of Potters Walk.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Customer Services Lounge.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 110cm and 140cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Potters Walk - Right Lateral Transfer Space). Skip to the next section.

Accessible Toilet(s) (Potters Walk - Right Lateral Transfer Space)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of Potters Walk.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Customer Services Lounge.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 205cm (5ft 3in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 107cm (3ft 6in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 110cm and 140cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).

You are on Standard Toilet(s) (Potters Walk). Skip to the next section.

Standard Toilet(s) (Potters Walk)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of Potters Walk.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Potters Walk). Skip to the next section.

Parent and Baby Room (Potters Walk)

• There is a parent and baby room for public use.
• The parent and baby room is located at the rear of Potters Walk.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• The lighting levels are good.

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• Comments View
  • There is a similar parent and baby room available with a private breast feeding area.

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Festival Place Shopping Areas

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