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OVO Hydro

Scottish Event Campus, Exhibition Way, Finnieston, Glasgow, G3 8YW

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • Toilets with adaptations are located near the ground floor arena seating, just inside the main standard toilets, and to the rear of the second floor.
    • The transfer space varies between left and right in the toilets with adaptations.
    • There are further toilets with adaptations within the hospitality areas on the first floor.
    • The male and female step-free toilet facilities are located off the main concourses on all floors.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within some toilets with adaptations.

Parking (SEC Public Car Park)

  • Public Car Parks View
    • There is a public car park located off Finnieston Street.
    • The name of the car park is SEC and Hydro Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There is lift access down to ground level on either side of the car park link bridge walkway.
      The four internal car park lifts have slightly larger dimensions, although there is then a road to cross at the traffic lights.

Drop-off Point (SEC Courtesy Shuttle Bus)

  • There is a designated drop-off point available.
  • The designated drop-off point is located in the rear SEC Centre car park, off Stobcross Road.
  • There is a dropped kerb without tactile paving from the drop-off point.
  • The rear car park is separately run but there is an agreement with the venue that it can be used for drop-offs for up to 30 minutes.
  • Customers can enter the SEC Centre here via its West Entrance and pass through to the main entrance which is close to the Hydro West Doors (SEC Bridge Side) entrance.
  • This can be around a 400 metre journey, so a regular courtesy shuttle (Gus the Bus) service is also available from the drop-off point.
  • There is a wheelchair space onboard which is accessed via a 79cm wide folding ramp.
  • The ramp is steep, although assistance is available.
  • There are two steps to access rear seating.

Entrance (Accessible)

  • This entrance is located at the side of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 186cm.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 186cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located off the main concourse.
  • The distance from the accessible entrance is 60m.
  • There is step-free level access to reception.
  • The height of the reception desk is 108cm.
  • There is not a lowered section at the desk.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area which varies depending on the function/event.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the ground floor designated seating area.
  • Access throughout may include manual doors.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the use of large glazed walls.

Designated Seating (Ground Floor)

  • The designated seating area surveyed is located in section A, at the front of the arena.
  • The distance from the accessible entrance is 55m.
  • The most accessible route to the designated seating has manual doors.
  • There is step-free access via ramp to the designated seating.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The designated seating area is not clearly marked or signed .
  • There are 10+ designated spaces for wheelchair users.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).
  • There is a similar designated seating area at the opposite side of the building.

Toilet with Adaptations (Ground Floor - Arena - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the ramp to the designated seating area.
    • The distance from the accessible entrance is 45m.
    • The most accessible route to the toilet has slight ramps or slopes and doors permanently held open.
    • There is step-free level access into the facility.
    • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 267cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 97cm (from the side of the toilet pan).
    • There is a wall sensor flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 87cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 106cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 101cm and 156cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking

  • Location and Service View
    • The food and drink counters are located around the main concourse.
    • The most accessible route has step-free level access.
    • This area has a counter where food and drink can be ordered, a food and drink ordering touchscreen and staff who can provide assistance with ordering.
    • Menus are wall-mounted, digital and available on a touchscreen.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 108cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the main concourse, just inside the standard toilets doorway.
    • The distance from the accessible entrance is 50m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 202cm (width) x 314cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 141cm (from the side of the toilet pan).
    • There is a wall sensor flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 110cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 109cm and 157cm from the floor.
    • The height of the baby change facility when in use is 83cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.

Lift

  • The lift surveyed is located to the right after you enter.
  • The distance from the entrance is 60m.
  • The most accessible route to the lift has step-free level access.
  • The ground and second floors are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 119cm.
  • The internal dimensions of the lift are 220cm (width) x 263cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs surveyed are located off the main concourse.
  • The ground, first, second and third floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Escalators

  • The escalators surveyed are located on the main concourse.
  • The ground and second floors are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels vary due to the use of large glazed walls.

Designated Seating (Second Floor)

  • The designated seating area surveyed is located in section L.
  • The distance from the lift is 35m.
  • The most accessible route to the designated seating has manual doors.
  • There is step-free level access to the designated seating.
  • The designated seating area is clearly marked .
  • There are 10+ designated spaces for wheelchair users.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).

Changing Places (Second Floor - Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located on the second floor, to the right from the lift.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from the lift is 50m.
    • The most accessible route to the Changing Places facility has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 101cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 385cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The transfer space on the right as you face the toilet is 170cm.
    • The transfer space on the left as you face the toilet is 83cm.
    • There is a wall sensor flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a medium visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 89cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is free standing and height adjustable.
    • The length of the changing bench is 180cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • A wide paper roll dispenser is not available.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 103cm and 165cm from the floor.
    • A privacy screen is available.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Second Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the second floor, to the left from the lift.
    • The distance from the lift is 125m.
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 190cm (width) x 226cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 119cm (from the side of the toilet pan).
    • There is a wall sensor flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 113cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 106cm and 156cm from the floor.
    • The height of the baby change facility when in use is 79cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.