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St. Enoch Shopping Centre

55 St Enoch Square, Argyle Street, Glasgow, G1 4BW

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Access Guide

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Introduction

Opening Hours

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Argyle Street.
  • The nearest underground station is St Enochs.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located above the shopping centre.
    • The car park type is multi storey.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 250cm x 486cm (8ft 2in x 15ft 11in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the car park lift entrance.
    • The furthest Blue Badge bay is 25m (27yd 1ft) from the car park lift entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • Comments View
    • The car park is entered at 2nd floor level via steep ramp from Maxwell Street, signposted off of Clyde Street.
    • Blue Badge parking bays are located at the north level of each split floor at the west end near the lifts.

Outside Access (Car Park Lift Entrance - Level 3 North)

  • Entrance View
    • This information is for the entrance located opposite the designated Blue Badge bays on Level 3 North.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 78cm.
  • Comments View
    • There are similar entrances on each level as show in photographs 2, 3, 4 and 7.
    • There is a push pad to open the level 7 entrance automatically, on the South (lower) side of that level.
    • Level 7 also has an easy ramp from the South side automatic entrance to the lift, as shown in photographs 5 to 8.

Outside Access (Main Entrance - Argyle Street)

  • Entrance View
    • This information is for the entrance located at the corner of the building on Argyle Street, opposite Buchanan Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 184cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (St Enoch Square Entrance)

  • Entrance View
    • This information is for the entrance located in St Enoch Square.
    • There is step-free access at this entrance, via lift.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 142cm.
  • Step(s) View
    • The step(s) is/are located leading up beyond the entrance.
    • There is/are 15 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • There is an upwards escalator available in the centre of the steps.
    • There is a lift within the Tesco Metro to the right which bypasses these steps.
    • Please refer to the separate store guide for full details.

Outside Access (Osborne Street (off Argyle Street) Entrance)

  • Entrance View
    • This information is for the entrance located to the rear side of the shopping centre.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 112cm (3ft 8in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Howard Street Entrance)

  • Entrance View
    • This information is for the entrance located to the rear of the building on Howard Street.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the door opening is 129cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 132cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up from either side as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up from either side as you face the entrance.
    • There is/are 15 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the shopping centre.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Other Floors (Escalators)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are good.
  • Comments View
    • There are 2 up escalators and 2 down escalators at the middle of the centre, a single up escalator at the St Enoch Square entrance and a set at the Argyle Street entrance.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are similar staircases at both ends of the car park adjacent to both sets of lifts.
    • The staircase at the east end rises from floors 1 to 7.

Other Floors (Food Court)

  • Steps View
    • The floors which are accessible by stairs are 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are similar stairs at the other end of the food court below the restrooms.

Lift (Car Park and Mall)

  • There is a lift for public use.
  • The lift is located at the west end of the car park, opening to the centre of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7.
  • Wall mounted information boards are provided at lift landings.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 196cm (4ft 7in x 6ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There are six main lifts, four to the west end and two in the centre.
    • Four of the lifts have a glass rear overlooking the shopping mall.

Lift

  • There is a lift for public use.
  • The lift is located to the right upon entering the Argyle Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 30m (32yd 2ft) from the Argyle Street main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 164cm x 163cm (5ft 5in x 5ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Eating and Drinking (The Atrium Food Court)

  • The restaurant is located on ground and first floor levels.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • The type of food served here is varied from fast food, coffee bars, pizza and Oriental.

Level Change (Raised Seating)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the first floor, opposite the Atrium Food Court.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 118cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the first floor, opposite the Atrium Food Court.
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Changing Places (First Floor - Transfer Both Sides)

  • Location and Access View
    • The facility is located on the first floor to the far end of the food court.
    • The facility is approximately 110m (120yd 11in) from the lift.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • There is a medium colour contrast between the external door and wall .
    • There is a medium colour contrast between the internal door and wall.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from any mall security staff.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 97cm (3ft 2in).
    • The dimensions of the facility are 308cm x 400cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
    • There is a high colour contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 120cm (3ft 11in).
    • The transfer space on the left as you face the toilet is 126cm (4ft 2in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • As you face the toilet there are vertical grab rails on both sides.
    • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
    • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 90cm.
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a low colour contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 70cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • There is a high colour contrast between the wash basin grab rail(s) and wall.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 90cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 147cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 80cm.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 120cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not an emergency alarm for the facility.
    • There is not a coat hook.
    • There is a red flashing fire alarm beacon within the room.
    • The lighting levels are moderate to good.

Toilet with Adaptations (First Floor - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 80m (87yd 1ft) from the lift.
    • This accessible toilet is located to the right of the food court on the first floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any mall security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 163cm x 223cm (5ft 4in x 7ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 104cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is an identical accessible toilet to this within the adjacent baby changing room (photographs 5 and 6).
    • There is another similar accessible toilet with left hand transfer on the first floor near the Argyle Street entrance and 4m from the lift (photographs 7 and 8).
    • There are further accessible toilets just inside the doorways to the female and male toilets on the second floor (photographs 9 to 14).
    • There is also an accessible toilet on the ground floor near the Osborne Street entrance (photographs 15 and 16).

Standard Toilet(s) (Second Floor)

Level Change (Second Floor Mezzanine Level)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located above the food court.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located above the food court.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Parent and Baby Room (First Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the first floor to the right in the food court.
  • The parent and baby room is approximately 80m from the lift.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 83cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • Comments View
    • There is an intercom entry system.
    • There is an accessible toilet within the parent and baby room.
    • There is a further parent and baby room adjacent to the second floor food court toilets, shown in photographs 9 and 10.

Quiet and Safe Space

  • There is a designated safe space located on the first floor, near the car park entrance.
  • There is step-free access via lift, or from the car park.
  • The door requires a RADAR key to open.
  • Staff can provide access if required.
  • The door is 85cm wide and opens away from you (inwards).
  • There is a table and armchairs available within the room.
  • The table and chairs can be moved.
  • There is also a higher fixed desk and stool.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There is a portable hearing loop available at Data Control (Security) on the 2nd floor East End.
    • The Centre is part of the Hidden Disabilities Sunflower Scheme. Sunflower lanyard badges are available from Data Control (Security) on the 2nd floor East End.
    • A Safe & Quiet Space is available on the 1st floor. Access to this space is via the corridor next to Mooboo Tea. The door to access the room is opened using a Radar key.
    • Quiet hours are on Monday/Tuesday/Wednesday 09:00-10:30 & Sunday 10:00-11:30.