Skip to main content

Information Centre

Glasgow Prestwick Airport, Terminal Building, Prestwick, South Ayrshire, KA9 2PL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read


  • Comments View
    • The Information Centre is located on the ground floor of the Main Terminal.
    • It is located to the right of check-in, opposite WHSmith.

Opening Times

  • Monday 04:00 - 00:00.
  • Tuesday 04:00 - 00:00.
  • Wednesday 04:00 - 00:00.
  • Thursday 04:00 - 00:00.
  • Friday 04:00 - 00:00.
  • Saturday 04:00 - 00:00.
  • Sunday 04:00 - 00:00.
  • Comments View
    • These times are subject to change depending on the flight schedule.


  • The desk/counter is 48m (52yd 1ft) from the Main Entrance.
  • The desk is 32m (34yd 2ft) from the security.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • iPads are available here.
    • There is a cuddle clip available.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are good.
  • Motorised scooters are welcomed in public parts of the venue.
  • The type of flooring in walkways and corridors is tiles.

Passenger Assistance

  • The Passenger Assistance Area is located to the left of the Information Centre.
  • It is 4m from Reception where staff have a clear view and can come to assist.
  • Wheelchairs available to borrow are located to the right from the Main Entrance, opposite the check-in desks.
  • Staff will provide wheelchairs and assistance throughout the Airport.
  • There are several styles of wheelchairs available.

Accessible Toilet

  • The nearest accessible toilets are to the rear right of the Main Terminal, near Arrivals.

Standard Toilet(s)

  • Standard Toilets are located throughout the Main Terminal Building.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Water bowls for assistance dogs are available.
  • There is a dog toilet or toileting area.