Access Guide
COVID-19 Information
- The information in this section was taken in August 2022.
- There have been no changes to the parking.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- The height of the hand sanitiser is 105cm.
- Hand sanitisers are available inside the venue.
- Additional hand sanitising stations have been installed across all areas of the Passenger Journey for Departures and Arrivals.
- Toilets are available.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Introduction
- Services / facilities within the building include Departures, Arrivals Hall, Bars, Restaurants, Cafés, Shops, Function Suite, Spectator Gallery, and a Prayer Room.
Opening Times
- The venue is open 24hrs.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Prestwick.
- The nearest mainline station is Prestwick Airport.
- There is a bus stop within 150m (164yds) of the venue.
Parking (Car Park 1/Pick Up/Drop Off)
- The venue does have its own car park.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 405cm x 500cm (13ft 3in x 16ft 5in).
- The nearest Blue Badge bay is 42m (45yd 2ft) from the Main Exit.
- The furthest Blue Badge bay is 89m (97yd 12in) from the Main Exit.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- The car park does not have a height restriction barrier.
- There is a designated drop off point.
- The drop off point is located to the right of the building.
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Comments
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- There are an additional 6 designated bays in the Upper Car Park 2 (photographs 7 and 8).
- The nearest Car Park 2 bay is 190m and the furthest 210m from the Main Entrance.
- Assistance may be required as there is a moderate slope from the Upper Car Park.
- Drop-off parking is £3 for up to 1 hour in Car Park 1 in front of the Terminal.
- Please click here for details of the route from the nearest Blue Badge Bays to the terminal.
- Please click here for details of the route from Car Park 3 to the terminal..
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the terminal on the left.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 167cm.
- There are fixed barriers at this entrance.
- The minimum width between the fixed barriers is 170cm.
- There is not a member of staff available for assistance at this entrance.
- There is a slope with a very easy incline.
Outside Access (Alternative Entrance)
- This information is for the entrance located at the front of the terminal on the right.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 156cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There are fixed barriers at this entrance.
- The minimum width between the fixed barriers is 179cm.
- There is not a member of staff available for assistance at this entrance.
Reception (Information Centre)
- The desk/counter is 48m (52yd 1ft) from the Main Entrance.
- The desk is 32m (34yd 2ft) from the security.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The desk/counter is staffed.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is not at a suitable height for a wheelchair user.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the desk/counter.
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Comments
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- The Passenger Assistance Area is located at the Information Centre on the left.
- Wheelchairs are available to borrow from the Information centre, or may be be collected from the rank on the right as you enter via the Main Entrance.
- Baggage tracing is available via the Information Centre.
- The reception desk is generally staffed from 04:00-00:00.
Counter (Check-in)
- The counter is 25m (27yd 1ft) from the entrance.
- There is level access to the counter from the entrance.
- The height of the counter is high (110cm+).
- There is not a lowered section.
- Lighting levels are good.
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Comments
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- The Passenger Assistance area is located by the Information Centre. Wheelchair users or mobility impaired passengers wishing special assistance should go to the Information Centre to the right.
- The Passenger Assistance check-in lane is on the left.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- The lighting levels are good.
- Motorised scooters are allowed in public parts of the venue.
- The type of flooring in walkways and corridors is carpet and tiles.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1 and 2.
- The stairs are located adjacent to Security, right from the Information Desk.
- The stairs are approximately 66m from the Main Entrance.
- There are 15+ steps between floors.
- The lighting levels are good.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
Other Floors (Link Bridge)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G and 1.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are good.
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Comments
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- There are bollards at the top and bottom of the escalators.
- The minimum width between the bollards is 48cm.
- The link bridge to the station can also be accessed by lift or the main stairs via the balcony route above check-in.
Lift
- There is a lift for public use.
- The lift is located to the right of the building, between Security and the Bar/Restaurant.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1 and 2.
- The lift is approximately 81m (88yd 1ft) from the Main Entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
- The clear door width is 90cm (2ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is good.
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Comments
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- The lift is 44m from the Main Entrance to the right of the building.
- The lift is 147m round the balcony from the link bridge on the first floor.
- The lift is 74m round to the right from the check-in desks at the front.
Accessible Toilet (Arrivals. Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 102m (111yd 1ft) from the Main Entrance.
- This accessible toilet is located to the right of the Main Terminal in the Arrivals Area, beside McIntyre's.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 77cm (2ft 6in).
- The door is easy to open.
- The dimensions of the accessible toilet are 148cm x 180cm (4ft 10in x 5ft 11in).
- There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm in the cubicle.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
- The coat hook is within 120cm (3ft 11in) from floor level.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 104cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
Accessible Toilet (First Floor. Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 16m (17yd 1ft) from the lift.
- This accessible toilet is located on the first floor, to the left from the lift at the entrance to the Male Toilets.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 94cm (3ft 1in).
- The door is easy to open.
- The dimensions of the accessible toilet are 152cm x 330cm (4ft 12in x 10ft 10in).
- There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
- The coat hook is not within 120cm (3ft 11in) from floor level.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 85cm.
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Colour Contrast and Lighting
View
- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is poor.
- The lighting levels are moderate to good.
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Comments
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- There is a similar, slightly wider Accessible Toilet located at the entrance to the first floor Female Toilets, as shown in photographs 7 to 12.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in Arrivals.
- The female toilet(s) is/are approximately 101m (110yd 1ft) from the Main Entrance.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is not available.
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in Arrivals.
- The male toilet(s) is/are approximately 93m (101yd 2ft) from the Main Entrance.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is not available.
- Lighting levels in the male toilets are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the female Toilets.
- The height of the baby change table once extended is 91cm (2ft 12in).
- Inside the venue, there is level access to the baby change facility.
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Comments
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- There are additional Standard Toilets on the first floor.
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the first floor, near the link bridge balcony.
- The female toilet(s) is/are approximately 27m (29yd 1ft) from the lift.
- Inside the venue, there is level access to the female toilet(s).
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female toilets are moderate to good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the first floor, to the left from the lift.
- The male toilet(s) is/are approximately 18m (19yd 2ft) from the lift.
- Inside the venue, there is level access to the male toilet(s).
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the male toilets are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located adjacent to the Male Toilets.
- The height of the baby change table once extended is 86cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
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Comments
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- There is a similar Baby Changing table in the Female Toilets Breastfeeding Room.
Additional Info
- Staff do receive disability awareness / equality training.
- Water bowls for assistance dogs are available.
- There is a dog toilet or toileting area.
- There are mobility aids available.
- The mobility aids available include wheelchairs and motorised wheelchairs.
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Comments
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- Photographs 1 and 2 show the wheelchairs available to borrow, to the right from the Main Entrance, opposite check-in.
- Passengers with hidden disabilities can request a sunflower lanyard to make staff aware.
- Photograph 3 shows a sunflower lanyard which can be kept and reused whenever travelling here.