You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Great Ormond Street Hospital (GOSH) is located in central London within the congestion zone. The hospital encourages, where possible, that visitors travel by walking or taking public transport.
  • There is no onsite parking at the hospital site with very limited on-street parking in the surrounding roads.
    Visitors who use the permit system to park here may not be able to find a parking space.
    The hospital encourages people to use public transport but if this is not possible they advise using local car parks.
• By Bus View
  • Several bus routes are a short walk from GOSH, and low-floor, wheelchair accessible buses run on all routes.
• By Train View
  • Kings Cross, Euston and Farringdon Station are all approximately 1 mile from Great Ormond Street. The hospital website gives information on options for getting to the hospital from various surrounding stations. The link can be found below.
• By Underground View
  • The nearest tube station is Russell Square which is approximately 0.3 miles away. Russell Square is on the Piccadilly line.
• Useful Links View
  • The GoSH webpage for information on travelling to the hospital.
  • To view the web page described above click here (opens in new tab).
  • The Transport for London website.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the main reception area.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7829 7862.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found in the main reception area and at key corridor intersections.
• Hospital staff receive deaf awareness training.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact staff and volunteers in the main reception area.

You are on Public Parking (Guilford Street). Skip to the next section.

Public Parking (Guilford Street)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Guilford Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 240cm x 650cm (7ft 10in x 21ft 4in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.
• Comments View
  • On-street public parking is available on Monday to Friday between 8:30 to 18:30 and Saturday between 8:30 and 13:30.
    
  • You can pay for parking by phone quoting the location 13351 or via the JustPark app.
    
  • Maximum stay is 2 hours.

You are on Outside Access (Zayed Centre for Research - Main Entrance). Skip to the next section.

Outside Access (Zayed Centre for Research - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building, off Guilford Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 108cm (3ft 7in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 122cm (4ft).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 210cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 213cm.

You are on Getting To (Falcon Outpatients). Skip to the next section.

Getting To (Falcon Outpatients)

• Falcon Outpatients is/are located on the ground floor of the Zayed Research Centre.
• Access to Falcon Outpatients is via the Zayed Research Centre main entrance.
• Enter via the Zayed Research Centre main entrance.
  Turn right after the entrance and Falcon Outpatients is located directly ahead.
• There is step free access to Falcon Outpatients.
• Falcon Outpatients is approximately 13m from the Zayed Research Centre main entrance.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Department / Service (Falcon Outpatients). Skip to the next section.

Department / Service (Falcon Outpatients)

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• Department / Service Access View
  • Falcon Outpatients is located on the ground floor of the Zayed Research Centre.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 157cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 124cm (4ft 1in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, a treatment room, accessible toilet facilities for everyone, ambulant toilet facilities for everyone and standard toilet facilities.
  • There are 11 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located within the changing place, to the right of the waiting area.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Falcon Outpatients). Skip to the next section.

Opening Times (Falcon Outpatients)

• Monday 08:30 - 18:30.
• Tuesday 08:30 - 18:30.
• Wednesday 08:30 - 18:30.
• Thursday 08:30 - 18:30.
• Friday 08:30 - 18:30.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Falcon Outpatients). Skip to the next section.

Reception (Falcon Outpatients)

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• Reception View
  • The reception point is located directly ahead as you enter the department.
  • The reception point is approximately 5m (5yd 1ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/11/2023.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Interview Room A). Skip to the next section.

Consultation / Treatment Room (Interview Room A)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Interview Room A.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Consultation / Treatment Room (Heights and Weights Room B). Skip to the next section.

Consultation / Treatment Room (Heights and Weights Room B)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Heights and Weights Room B.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Counter (Phlebotomy Check-In Desk). Skip to the next section.

Counter (Phlebotomy Check-In Desk)

• The phlebotomy check-in desk is located to the left of the waiting area.
• The counter is approximately 12m (13yd 4in) from the department entrance.
• The counter is clearly visible from the entrance.
• There is step free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is high (110cm+).
• There is not sufficient space to write or sign documents on the counter.
• There is not a low section of the counter (76cm or below) available.
• The counter is staffed.
• There is not a bell to attract attention.
• There is not a hearing assistance system.

You are on Consultation / Treatment Room (Phlebotomy Room B). Skip to the next section.

Consultation / Treatment Room (Phlebotomy Room B)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Phlebotomy Room B.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room A.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 176cm (5ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is powered overhead.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Parent and Baby Room (Infant Feeding Room). Skip to the next section.

Parent and Baby Room (Infant Feeding Room)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right of the waiting area.
• The parent and baby room is approximately 14m from the department entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are adjustable.

You are on Parent and Baby Room (Baby Change). Skip to the next section.

Parent and Baby Room (Baby Change)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right of the waiting area.
• The parent and baby room is approximately 18m from the department entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 95cm (3ft 1in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (Shared). Skip to the next section.

Standard Toilet(s) (Shared)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the right of the waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The shared toilet is located to the right of the waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 16m from the department entrance.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The visual contrast between the internal toilet door(s) and wall(s) is high.
  • The visual contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Zayed Centre for Research link (new tab) - click here.
• Great Ormond Street Hospital - Main Building Guide link (new tab) - click here.