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Zayed Centre for Research

Great Ormond Street Hospital, 20 Guilford Street, London Borough of Camden, London, WC1N 1DZ

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Access Guide

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Introduction

  • Services / facilities within the building include outpatients clinical areas on the right side of the building.
    There are staff offices and research centres on the left side of the building.
    The clinical departments within this building include Falcon Outpatients on the ground floor and Urodynamics Daycare and ECG Outpatients on the first floor.
    There is a changing place on the ground floor and the first floor, as well as a quiet room within the Urodynamics department.
  • Falcon Outpatients link (new tab) - click here.
  • Urodynamics Daycare link (new tab) - click here.

Getting To The Hospital

  • By Road View
    • Great Ormond Street Hospital (GOSH) is located in central London within the congestion zone. The hospital encourages, where possible, that visitors travel by walking or taking public transport.
    • There is no onsite parking at the hospital site with very limited on-street parking in the surrounding roads.
      Visitors who use the permit system to park here may not be able to find a parking space.
      The hospital encourages people to use public transport but if this is not possible they advise using local car parks.
  • By Bus View
    • Several bus routes are a short walk from GOSH, and low-floor, wheelchair accessible buses run on all routes.
  • By Train View
    • Kings Cross, Euston and Farringdon Station are all approximately 1 mile from Great Ormond Street. The hospital website gives information on options for getting to the hospital from various surrounding stations. The link can be found below.
  • By Underground View
    • The nearest tube station is Russell Square which is approximately 0.3 miles away. Russell Square is on the Piccadilly line.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main reception area.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7829 7862.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found in the main reception area and at key corridor intersections.
  • Hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact staff and volunteers in the main reception area.

Public Parking (Guilford Street)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Guilford Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 240cm x 650cm (7ft 10in x 21ft 4in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Comments View
    • On-street public parking is available on Monday to Friday between 8:30 to 18:30 and Saturday between 8:30 and 13:30.
    • You can pay for parking by phone quoting the location 13351 or via the JustPark app.
    • Maximum stay is 2 hours.

Outside Access (Zayed Centre for Research - Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building, off Guilford Street.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 108cm (3ft 7in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 122cm (4ft).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 210cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 213cm.

Opening Times

  • The building is open 24 hours via swipe card.

Reception (Main Reception)

  • Reception View
    • The reception point is located ahead and to the left as you enter the main entrance.
    • The reception point is approximately 4m (4yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are two seater sofas.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.

Getting Around

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is not consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • On the first floor of the building, within the Urodynamics Daycare department.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the building, within the Falcon Outpatients department.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 28m (30yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is low.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 138cm (4ft 6in).
  • The dimensions of the lift are 145cm x 248cm (4ft 9in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are varied.

Room / Area (Quiet Waiting Room - Safe Space)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Quiet Waiting Room.
  • The room / area is approximately 25m from the lift.
  • There is level access to the room / area.
  • Step free access is by lift.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are adjustable.
  • Comments View
    • There is sensory equipment available in the quiet room, such as padded seating, adjustable mood lighting and sensory toys.

Changing Places (Ground Floor - Shared - Transfer Both Sides)

  • Location and Access View
    • The facility is located on the ground floor of the building, within the Falcon Outpatients department.
    • The facility is approximately 32m (34yd 2ft) from the main entrance.
    • There is level access into the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The visual contrast between the external door and wall is high.
    • The visual contrast between the internal door and wall is high.
    • You do not need a key for the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The door has a horizontal grab rail.
    • The width of the door is 98cm (3ft 3in).
    • The dimensions of the facility are 416cm x 240cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The visual contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 280cm (9ft 2in).
    • The transfer space on the left as you face the toilet is 97cm (3ft 2in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The visual contrast between the dropdown rail(s) and wall is medium.
    • As you face the toilet there are vertical grab rails on both sides.
    • The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is medium.
    • The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is medium.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 88cm.
    • The toilet has a backrest.
    • The toilet seat visual contrast is low.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 187cm (6ft 2in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 73cm.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The visual contrast between the wash basin grab rail(s) and wall is medium.
    • There is a soap dispenser.
    • The height of the soap dispenser is 88cm.
    • Wide tear off paper roll is not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 127cm.
    • The shelf is not located where it is reachable.
    • There is a/are sanitary, non-infectious waste and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks at 115cm and 165cm from the floor.
    • There is not a red flashing fire alarm beacon.
    • The lighting levels are moderate to good.
  • Comments View
    • The shelf is height adjustable.
    • There is a baby change table within the changing place which is flip-down and 98cm high.

Changing Places (First Floor - Shared - Transfer Both Sides)

  • Location and Access View
    • The facility is located on the first floor of the building within the ECG Outpatients department.
    • The facility is approximately 4m (4yd 1ft) from the lift.
    • There is level access into the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The visual contrast between the external door and wall is high.
    • The visual contrast between the internal door and wall is high.
    • You do not need a key for the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The door has a horizontal grab rail.
    • The width of the door is 90cm (2ft 11in).
    • The dimensions of the facility are 410cm x 295cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The visual contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 293cm (9ft 7in).
    • The transfer space on the left as you face the toilet is 71cm (2ft 4in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The visual contrast between the dropdown rail(s) and wall is medium.
    • As you face the toilet there are vertical grab rails on both sides.
    • The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is medium.
    • The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is medium.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 90cm.
    • The toilet has a backrest.
    • The toilet seat visual contrast is low.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 187cm (6ft 2in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 72cm.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The visual contrast between the wash basin grab rail(s) and wall is medium.
    • There is a soap dispenser.
    • The height of the soap dispenser is 90cm.
    • Wide tear off paper roll is not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 116cm.
    • The shelf is not located where it is reachable.
    • There is a/are non-infectious waste and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a coat hook.
    • There are coat hooks at 115cm and 165cm from the floor.
    • There is not a red flashing fire alarm beacon.
    • The lighting levels are good.
  • Comments View
    • The shelf is height adjustable.
    • There is a baby change table within the changing place which is flip-down and 96cm high.

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