You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Halton Lea Council Tax Services Advisors for all council related matters.
• Related link Halton Lea Library.
• Https://www.accessable.co.uk/venues/halton-lea-library
• Related link Shopping City Runcorn.
• Https://www.accessable.co.uk/venues/shopping-city-runcorn

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• Comments View
  • The One Stop Shop is located within Shopping City Runcorn, on the first floor next to Halton Lea Library.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 16:30.
• Tuesday 09:00 - 16:30.
• Wednesday 09:00 - 16:30.
• Thursday 09:00 - 16:30.
• Friday 09:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is located within Shopping City Runcorn.
• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Runcorn.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located underneath the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 400cm (9ft 10in x 13ft 1in).
  • The nearest designated bay is 11m (12yd 1in) from the shopping centre entrance.
  • The furthest designated bay is 20m (21yd 2ft) from the shopping centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Shopping City Runcorn Entrance). Skip to the next section.

Outside Access (Shopping City Runcorn Entrance)

• This information is for the entrance located in the car park underneath the library.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 270cm (8ft 10in).

You are on Level Change (Shopping City Runcorn Entrance). Skip to the next section.

Level Change (Shopping City Runcorn Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Shopping City Runcorn). Skip to the next section.

Lift (Shopping City Runcorn)

• There is a lift for public use.
• The lift is located just beyond the entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3.
• The lift is approximately 4m (4yd 1ft) from the entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 134cm x 258cm (4ft 5in x 8ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the Unit, next to Halton Lea Library.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 7m (7yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/10/2022.
• The hearing assistance system was not working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • Seating for customers is hard surface chairs without arms.
  • Chairs set out for social distancing.
  • There are Council Tax self service payment kiosk with slots and touchscreens between 34cm and 154cm high.

You are on Level Change (Advisor's Desks and Interview Rooms). Skip to the next section.

Level Change (Advisor's Desks and Interview Rooms)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located ahead from the entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

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• Comments View
  • The nearest accessible toilets are in the library next door or within the Shopping City Mall.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilets are within the library next door.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.

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• Comments View
  • Halton Direct can provide interpreting service.