Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff receive deaf awareness training.
- There is not an assistance dog toilet or toileting area at the venue/near by.
- Water bowls for assistance dogs are available.
Getting Here
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By Road
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- The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
- There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- There are 13 routes from all over North and Central London and South Hertfordshire. The routes are as follows: 102, 112, 113, 142, 143, 182, 186, 189, 210, 232, 266, 326 and C11.
- For more information on buses to Brent Cross Shopping Centre please click here (opens new tab).
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By Train
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- The nearest Railway Station is Hendon.
- Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
- For more information on National Rail please click here (opens new tab).
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By Underground
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- The nearest underground station is Brent Cross.
- Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
- For more information on TFL please click here (opens new tab).
Parking (Fenwick Car Park - Lower Mall)
- The venue does have its own parking facilities.
- The car park is located off Prince Charles Drive.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted and have markings which are faded.
- There is/are 23 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
- There is a 120cm marked zone around the Blue Badge parking bay(s).
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Parking
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- The Blue Badge parking bays have a marked zone to both sides and rear.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- There are additional car parks for staff and visitors.
- There is additional lower mall parking located outside the John Lewis entrance.
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Paying
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- There are no parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and concrete tiles.
- There is not a road to cross between the car park and the entrance.
- There is tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the lower mall Fenwick entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach (Fenwick Car Park - Lower to Mall 3 Entrance)
- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 100cm.
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Approach
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- The height of the bollard(s) is 130cm.
- The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
Outside Access (Brent Cross Shopping Centre - Lower Mall 3 - Fenwick Car Park - Lower Entrance)
- This information is for the entrance located next to Fenwick Car Park - Lower.
- This entrance gives access to Mall 3.
- The entrance area/door is clearly signed.
- This entrance sign says 'Brent Cross'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 115cm.
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Entrance
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- The height of the bollard(s) is 130cm.
- The bollards do have an identification band to aid visually impaired people.
- There is not a member of staff available for assistance at this entrance.
Brent Cross Shopping Centre
- For information about Brent Cross Shopping Centre - Lower Mall please click here (opens in new tab)
- For information about Brent Cross Shopping Centre - Upper Mall please click here (opens in new tab)
- For information about Brent Cross Shopping Centre - Food Court please click here (opens in new tab).