You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
  • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There are 13 routes from all over North and Central London and South Hertfordshire. The routes are as follows: 102, 112, 113, 142, 143, 182, 186, 189, 210, 232, 266, 326 and C11.
  • For more information on buses to Brent Cross Shopping Centre please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Hendon.
  • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
  • For more information on National Rail please click here (opens new tab).
• By Underground View
  • The nearest underground station is Brent Cross.
  • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
  • For more information on TFL please click here (opens new tab).

You are on Generic (Parking, Buses and Taxi Rank). Skip to the next section.

Generic (Parking, Buses and Taxi Rank)

• For more information about Brent Cross Shopping Centre - Blue Car Park please click here(opens in new tab)
• For more information about Brent Cross Shopping Centre - Red Car Park please click here (opens in new tab)
• For information about Brent Cross Shopping Centre - Fenwick Car Park - Lower please click here (opens in new tab)
• For more information about Brent Cross Shopping Centre Fenwick Car Park - Upper please click here (opens in new tab)
• For more information about Brent Cross Shopping Centre John Lewis Car Park - Lower please click here (opens in new tab)
• For more information about Brent Cross Shopping Centre John Lewis Car Park – Upper please click here (opens in new tab).

You are on Outside Access (Brent Cross Shopping Centre - Lower Mall 1 - John Lewis Car Park - Lower Entrance). Skip to the next section.

Outside Access (Brent Cross Shopping Centre - Lower Mall 1 - John Lewis Car Park - Lower Entrance)

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• Entrance View
  • This information is for the entrance located next to John Lewis Car Park - Lower.
  • This entrance gives access to Mall 1.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Brent Cross'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 140cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 115cm.
  • The height of the bollard(s) is 130cm.
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

You are on Outside Access (Brent Cross Shopping Centre - Lower Mall 2 - Bus Stops and Taxi Rank Entrance). Skip to the next section.

Outside Access (Brent Cross Shopping Centre - Lower Mall 2 - Bus Stops and Taxi Rank Entrance)

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• Entrance View
  • This information is for the entrance located next to the bus stops and taxi rank.
  • This entrance gives access to Mall 2.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Brent Cross'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 115cm.
  • The height of the bollard(s) is 130cm.
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

You are on Outside Access (Brent Cross Shopping Centre - Lower Mall 3 - Fenwick Car Park - Lower Entrance). Skip to the next section.

Outside Access (Brent Cross Shopping Centre - Lower Mall 3 - Fenwick Car Park - Lower Entrance)

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• Entrance View
  • This information is for the entrance located next to Fenwick Car Park - Lower.
  • This entrance gives access to Mall 3.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Brent Cross'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 115cm.
  • The height of the bollard(s) is 130cm.
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

You are on Internal Area(s) (Lower Mall). Skip to the next section.

Internal Area(s) (Lower Mall)

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• Wayfinding View
  • Digital wayfinders are not available.
  • Information screens are provided to aid wayfinding.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
• Circulation View
  • The type of flooring in this area is tiles and marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches, armchairs and sofas.
  • There are some centrally located kiosks or shops along walkways in this area .
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the centre.
• Access View
  • There is step free access in this area.

You are on Food Hall/Area (District). Skip to the next section.

Food Hall/Area (District)

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• Access to Food Hall/Area View
  • The food hall/area is located in the Lower Mall.
  • The food hall/area can be accessed using the Bus Stops and Taxi Rank entrance.
  • The access point to the food hall/area is located to the left after entering the Bus Stops and Taxi Rank entrance.
  • There is step-free access to the food hall/area.
• Food Hall/Area Details View
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • This area does play background music.
  • The lighting levels are varied.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a low section at some of the food and drink counters with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Food and/or drinks can be brought to the table.
  • There is a shared seating area.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The distance between the floor and the lowest table is 75cm.
  • The distance between the floor and the highest table is 110cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilet(s) is/are located on the Upper Mall and Food Court.

You are on Escalator(s) (Mall 3). Skip to the next section.

Escalator(s) (Mall 3)

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• Escalator(s) View
  • Wayfinding signage is provided for escalators.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are lower and upper levels.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 9 escalator area(s) in Malls 1, 2 and 3.
  • The other escalator area(s) is/are similar.

You are on Escalator(s) (Mall 2). Skip to the next section.

Escalator(s) (Mall 2)

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• Escalator(s) View
  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower and upper malls.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 2 escalator area(s) in Mall 2.
  • The other escalator area(s) is/are very similar/identical.
  • One escalator is used to descend, the other is to ascend.

You are on Escalator(s) (Mall 1). Skip to the next section.

Escalator(s) (Mall 1)

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• Escalator(s) View
  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are lower and upper Malls.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 2 escalator area(s) Mall 1.
  • The other escalator area(s) is/are very similar/identical.
  • One escalator is used to ascend, the other to descend.

You are on Lift (Mall 2). Skip to the next section.

Lift (Mall 2)

• There is a lift for public use.
• The lift is located in Mall 2, in the centre of the shopping centre.
• The lift is clearly visible from the entrance.
• There is 1 other lift in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are lower and upper malls.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 165cm x 200cm (5ft 4in x 6ft 6in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Toilet with Adaptations (Lower Mall 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Mall 2 - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in Lower Mall 2, opposite the Mall 2 lifts.
  • This accessible toilet is approximately 32m (104ft) from the Mall 2 Lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 83cm (2ft 8in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 165cm x 225cm (5ft 4in x 7ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm .
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 93cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 50cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 0in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 119cm .
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm (2ft 10in) .
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available .
  • The height of the baby change table is 90cm.

You are on Standard Toilet(s) (Lower Mall 2). Skip to the next section.

Standard Toilet(s) (Lower Mall 2)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located in Lower Mall 2, opposite the Mall 2 lifts.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 40m from the Mall 2 Lifts.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The height of the lowered wash basin is 65cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • There is no door to enter the toilet area. The door to the toilet cubicle within the toilet area has a high colour contrast and opens aways from you.

You are on Generic (Brent Cross Shopping Centre). Skip to the next section.

Generic (Brent Cross Shopping Centre)

• For more information about Brent Cross Shopping Centre - Upper Mall please click here (opens in new tab)
• For more information about the Brent Cross Shopping Centre - Food Court - Level 3 please click here (opens in new tab).