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Brent Cross Shopping Centre - Lower Mall

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, London, NW4 3FP

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
    • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Hendon.
    • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
    • For more information on National Rail please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Brent Cross.
    • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
    • For more information on TFL please click here (opens new tab).

Parking, Buses and Taxi Rank

Outside Access (Brent Cross Shopping Centre - Lower Mall - John Lewis Car Park - Lower Entrance)

  • Entrance View
    • This information is for the entrance located next to John Lewis Car Park - Lower and gives access to Mall 1.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 115cm.

Outside Access (Brent Cross Shopping Centre - Lower Mall - Bus Stops and Taxi Rank Entrance)

  • Entrance View
    • This information is for the entrance located next to the bus stops and taxi rank, and gives access to Mall 2.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 115cm.

Outside Access (Brent Cross Shopping Centre - Lower Mall - Fenwick Car Park - Lower Entrance)

  • Entrance View
    • This information is for the entrance located next to Fenwick Car Park - Lower and gives access to Mall 3.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 115cm.

Getting Around

  • Access View
    • There is step free access throughout the ground floor.
    • The type of flooring in corridors/walkways is stone and laminate.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in all areas.
    • There is bench seating and single seats with armrests at regular intervals.
    • The lighting levels are good.
  • Circulation View
    • There is an events area located in the centre of the building, behind the main lifts.
    • There are kiosks located throughout the venue.
    • Access to other floors/levels is via escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the venue.

Escalator(s) (Mall 2)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located in Malls 1, 2 and 3.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Lower Mall and Upper Mall.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • There are similar additional escalators available within Malls 1 and 3.

Lift

  • There is a lift for public use.
  • The lift is located in Mall 2, in the centre of the shopping centre.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Mall and Upper Mall.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 165cm x 200cm (5ft 5in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the Upper Mall and Food Court.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the Upper Mall and Food Court.

Brent Cross Shopping Centre