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Brent Cross Shopping Centre - Red Car Park

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, London, NW4 3FP

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
    • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Hendon.
    • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
    • For more information on National Rail please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Brent Cross.
    • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
    • For more information on TFL please click here (opens new tab).

Parking (Red Car Park)

  • Parking View
    • The building does have its own parking facilities.
    • The car park is located off Prince Charles Drive.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 140cm (4ft 7in).
    • The car park does not have a barrier control system.
    • The car park surface is block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 475cm (12ft 4in x 15ft 7in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Level 1 has 17 designated Blue Badge parking bays and 20 parent and child bays.
      Level 2 has 25 designated Blue Badge parking bays.
      Level 3 has 15 designated Blue Badge parking bays.
      Level 4 has 15 designated Blue Badge parking bays.
      Level 5 has 17 designated Blue Badge parking bays.
      There is a help point available within the car park which is 125cm in height.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Paying View
    • There are not parking charges for the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Other Floors (Red Car Park Alternative)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the red car park.
    • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are Levels 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift (Red Car Park)

  • There is a lift for public use.
  • The lift is located in the red car park.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Levels 1, 2, 3, 4 and 5.
  • There are manual, heavy, double doors to access the lift lobby from the first floor upwards.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 195cm x 180cm (6ft 5in x 5ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Exit (Red Car Park Level 1 to Brent Cross Shopping Centre - Upper Level)

  • Exit View
    • This information is for the exit located on level 1 of the Red Car Park.
    • The exit area/door is clearly signed internally.
    • The exit is step free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There are bollards at this exit.
    • The minimum width between the bollards is 115cm.

Exit (Red Car Park Level 3 to Brent Cross Shopping Centre - Food Court)

  • Exit View
    • This information is for the exit located on level 3 of the red car park.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There are bollards at this exit.
    • The minimum width between the bollards is 115cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.

Other Floors (Red Car Park and Brent Cross Shopping Centre Upper Mall / Food Court)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the red car park.
    • There are manual, heavy, single doors to on all floors.
    • The floors which are accessible by stairs are Levels 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Blue / Red Car Park and Brent Cross Upper Mall / Food Hall)

  • There is a lift for public use.
  • The lift is located at the rear of the Upper Mall.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Exit (Red Car Park Alternative Exit)

  • Exit View
    • This information is for the exit located in the red car park.
    • The exit area/door is clearly signed internally.
    • The exit is step free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There are no doors at this exit.
    • The width of the door opening is 330cm.

Red Car Park Alternative Exit to Brent Cross Shopping Centre - Upper Mall - Fenwick Car Park - Upper Entrance

  • There is step free access between the exit and the Brent Cross Shopping Centre - upper mall - Fenwick Car Park – upper entrance.
  • Upon exiting the car park, continue ahead for approximately 5 metres towards the road crossing.
  • The path surface prior to the crossing consists of block paving.
  • There are bollards at both sides of the crossing with gaps of between 90cm and 125cm.
  • There are dropped kerbs on both sides of the crossing.
  • The dropped kerbs do not have tactile paving.
  • The road at the crossing consists of block paving.
  • The road at the crossing is even and level.
  • Having crossed, continue ahead for approximately 20 metres towards the Brent Cross Shopping Centre - upper mall - Fenwick Car Park - upper entrance.
  • The approach consists of concrete paving slabs and is even.
  • There is a slight upwards slope along the entirety of the approach.

Brent Cross Shopping Centre