Access Guide
Getting Here
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By Road
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- The shopping centre is located within the centre of Croydon.
From Central London, take the A23 or A212.
From Sutton or Bromley, take the A232.
From outside London, follow the A23 from Junction 7 of the M25. - The postcode for the Centrale Multi-storey Car Park is CR0 1XT.
The postcode for the NCP Central Multi-storey Car Park is ?CR0 2AA.
- The shopping centre is located within the centre of Croydon.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- The bus stop for the Centrale Tram Stop is located within 150m of the venue. It serves routes 157, 264, 407, 410 and 455.
There are also numerous bus stops within Central Croydon serving routes 50, 60, 64, 75, 109, 119, 154, 166, 194, 197, 198, 250, 264, 312, 403, 405, 407, 410, 412, 455, 466 and 468. - For more information on Transport for London please click here (opens new tab).
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By Train
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- The nearest Railway Station is West Croydon.
- West Croydon Station is approximately 0.3 miles away (5 minute walk).
East Croydon Station is approximately 0.5 miles away (10 minute walk). - For more information on West Croydon Station please click here (opens new tab).
- For more information on East Croydon Station please click here (opens new tab).
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By Tram
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- The nearest tram stop is Centrale.
- The Croydon Tram operates services from: New Addington, Elmers End, Beckenham Junction and Wimbledon. Please use the Centrale stop for the Centrale centre, and Wellesley Road for Whitgift.
- For more information on Transport for London Trams please click here (opens new tab).
Getting Help and Assistance
- Centrale and Whitgift Shopping Centre Map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Opening Hours
Outside Access (North Entrance - North End Pedestrian Precinct)
- This information is for the entrance located at the north end pedestrian precinct.
- This entrance gives access to the ground floor of the shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Centrale'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- Alternative access at this entrance is via double manual doors which open towards you (pull).
- The opening width for the manual doors is 200cm.
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Entrance
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- There is not a member of staff available for assistance at this entrance.
Outside Access (South Entrance - North End Pedestrian Precinct)
- This information is for the entrance located at the north end pedestrian precinct.
- This entrance gives access to the ground floor of the shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Centrale'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- Alternative access at this entrance is via double manual doors which open towards you (pull).
- The opening width for the manual doors is 200cm.
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Entrance
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- There is not a member of staff available for assistance at this entrance.
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Comments
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- At this entrance there are 2 sets of automatic doors, one on each side of the manual doors.
Internal Area(s)
- Digital wayfinders are not available.
- Overhead signs are provided to aid wayfinding.
- Information posts are provided to aid wayfinding.
- Wall mounted signs are provided to aid wayfinding.
- Dementia friendly signs are provided to aid wayfinding.
- The type of flooring in this area is tiles.
- There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The following types of seating can be found in this area; sofas and armchairs.
- There are some centrally located kiosks or shops along walkways in this area.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are fair to good.
- Background music is not played in this area.
- There is step free access in this area.
- There are several very slight to slight slopes throughout the ground floor.
Toilet with Adaptations (Ground Floor - Right Transfer)
- There is an/are accessible toilet(s) available.
- This accessible toilet is located on the ground floor, near the entrance to the management suite.
- This accessible toilet is approximately 20m (21yd 2ft) from the north entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from any member of the security team, or the management office.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 95cm.
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
- The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 165cm from the floor.
- There is not a mirror.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 95cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm (3ft 1in).
- The contrast between the hand dryer and the wall is high.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
- The female and male toilets are located on the ground floor, near the entrance to the management suite.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the north entrance.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
- The height of the wash basin(s) is 95cm.
- The height of the lowered wash basin is 75cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are low to moderate.
Parent and Baby Room (Ground Floor - 1)
- There is a parent and baby room for public use.
- The parent and baby room is located on the ground floor, near the entrance to the management suite.
- The parent and baby room is approximately 22m from the north entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 110cm (3ft 7in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 100cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are low to moderate.
Parent and Baby Room (Ground Floor - 2)
- There is a parent and baby room for public use.
- The parent and baby room is located on the ground floor, near the entrance to the management suite.
- The parent and baby room is approximately 21m from the north entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 110cm (3ft 7in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 100cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are low to moderate.
Other Floors (Ground Floor to Upper Mall)
- Stairs can be used to access other floors.
- The stairs are located at the rear of the ground floor.
- The floors which are accessible by stairs are ground and upper floors.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Escalator(s) (Ground Floor to Upper Mall)
- Wayfinding signage is provided for escalators.
- The escalators only go up.
- The floors which are accessible by escalator(s) are upper mall.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Other Floors (Lower Mall to Ground Floor)
- Stairs can be used to access other floors.
- The stairs are located at the rear of the lower mall.
- The floors which are accessible by stairs are lower mall to ground floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
Escalator(s) (Ground Floor to Lower Mall)
- Wayfinding signage is provided for escalators.
- The escalators only go down.
- The floors which are accessible by escalator(s) are lower mall.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
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Comments
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- This escalator is located near the south entrance.
Escalator(s) (Main Escalators)
- Wayfinding signage is provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are LM, Ground, UM, (Parking) P1, P2 and P3.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Lift (All Floors)
- There is a lift for public use.
- The lift is located at the Tamworth Road entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 8m (8yd 2ft) from the Tamworth Road entrance.
- There are 2 other lifts in this location.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are B, LM, G, UM, Car Parks 2 and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 166cm x 164cm (5ft 5in x 5ft 5in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
- There is a/are similar lift(s) available.
Centrale Shopping Centre
- For more information about Centrale – Lower Mall please click here (opens in new tab)
- For more information about Centrale – Level 2 / Upper Mall please click here (opens in new tab)
- For more information about Centrale - Management Suite - Level 3 please click here (opens in new tab)
- For more information about Centrale - Toilet Facilities please click here (opens in new tab).