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Centrale - Management Suite

21 North End, Croydon, CR0 1TY

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Access Guide

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COVID-19 Information

  • The information in this section was taken in February 2022.
  • Level P3-P3A of the car park was closed at the time of survey (February 2022).
  • The Upper Mall Entrance is currently redundant.
  • Hand sanitisers are available at all entrances.
  • The Upper Mall is partially closed, as Debenhams are no longer trading.
  • The centre has increased the cleaning regime to ensure touch points are safe.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

Getting Help and Assistance

  • Centrale and Whitgift Shopping Centre Map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Keeley Road)

  • This information is for the entrance located on Keeley Road.
  • This entrance gives access to the management suite, security office and the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Centrale Shopping Centre'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 100cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Entrance (Centre Management and Security - Ground Floor)

  • This information is for the entrance located on the ground floor, next to the toilet facilities.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 180cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 180cm.

Other Floors (Management Suite - Security Office)

  • Stairs can be used to access other floors.
  • The stairs are located to the right as you enter the Keeley Road entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, M and LG.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (Management Suite - Security Office)

  • There is a lift for public use.
  • The lift is located to the right as you enter the Keeley Road entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 2m (2yd 7in) from the Keeley Road entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, M and LG.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (Management Suite)

  • This information is for the entrance located on the management suite level.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'WELCOME TO THE MANAGEMENT SUITE'.
  • There is step-free access at this entrance, via lift.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
  • The height of the bell/buzzer is 170cm (5ft 7in).
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 170cm (5ft 7in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm.
  • Comments View
    • Visitors must use the intercom to gain access to the suite.

Internal Area(s) (Management Suite)

  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is carpet.
  • The following types of seating can be found in this area; chairs with armrests.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located on the ground floor.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the ground floor.

Centrale