Access Guide
Getting Here
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By Road
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- The shopping centre is located within the centre of Croydon.
From Central London, take the A23 or A212.
From Sutton or Bromley, take the A232.
From outside London, follow the A23 from Junction 7 of the M25. - The postcode for the Centrale Multi-storey Car Park is CR0 1XT.
The postcode for the NCP Central Multi-storey Car Park is ?CR0 2AA.
- The shopping centre is located within the centre of Croydon.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- The bus stop for the Centrale Tram Stop is located within 150m of the venue. It serves routes 157, 264, 407, 410 and 455.
There are also numerous bus stops within Central Croydon serving routes 50, 60, 64, 75, 109, 119, 154, 166, 194, 197, 198, 250, 264, 312, 403, 405, 407, 410, 412, 455, 466 and 468. - For more information on Transport for London please click here (opens new tab).
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By Train
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- The nearest Railway Station is West Croydon.
- West Croydon Station is approximately 0.3 miles away (5 minute walk).
East Croydon Station is approximately 0.5 miles away (10 minute walk). - For more information on West Croydon Station please click here (opens new tab).
- For more information on East Croydon Station please click here (opens new tab).
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By Tram
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- The nearest tram stop is Centrale.
- The Croydon Tram operates services from: New Addington, Elmers End, Beckenham Junction and Wimbledon. Please use the Centrale stop for the Centrale centre, and Wellesley Road for Whitgift.
- For more information on Transport for London Trams please click here (opens new tab).
Getting Help and Assistance
- Centrale and Whitgift Shopping Centre Map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Outside Access (Keeley Road)
- This information is for the entrance located on Keeley Road.
- This entrance gives access to the management suite, security office and the ground floor of the shopping centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Centrale Shopping Centre'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 100cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Entrance (Centre Management and Security - Ground Floor)
- This information is for the entrance located on the ground floor, next to the toilet facilities.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 180cm.
- There is a second set of doors.
- The door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 180cm.
Other Floors (Management Suite - Security Office)
- Stairs can be used to access other floors.
- The stairs are located to the right as you enter the Keeley Road entrance.
- There are manual, heavy, double doors to enter and exit the stairwell on the ground floor.
- The floors which are accessible by stairs are G, M and LG.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (Management Suite - Security Office)
- There is a lift for public use.
- The lift is located to the right as you enter the Keeley Road entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 2m (2yd 7in) from the Keeley Road entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, M and LG.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is medium.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Entrance (Management Suite)
- This information is for the entrance located on the management suite level.
- The entrance area/door is clearly signed.
- This entrance sign says 'WELCOME TO THE MANAGEMENT SUITE'.
- There is step-free access at this entrance, via lift.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
- The height of the bell/buzzer is 170cm (5ft 7in).
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The height of the intercom is 170cm (5ft 7in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 140cm.
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Comments
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- Visitors must use the intercom to gain access to the suite.
Internal Area(s) (Management Suite)
- Wall mounted signs are provided to aid wayfinding.
- The type of flooring in this area is carpet.
- The following types of seating can be found in this area; chairs with armrests.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Background music is not played in this area.
- There is step free access in this area.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.
- The nearest accessible toilet(s) is/are located on the ground floor.
Standard Toilet(s)
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located on the ground floor.
Centrale
- For more information about Centrale – Lower Mall please click here (opens in new tab)
- For more information about Centrale – Level 1 / Ground Floor please click here (opens in new tab)
- For more information about Centrale – Level 2 / Upper Mall please click here (opens in new tab)
- For more information about Centrale - Toilet Facilities please click here (opens in new tab).