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The Oracle - Holy Brook Car Park

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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Getting Here

Getting Help and Assistance

  • For more information on Shopmobility please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Trained escorts are also available for people with a hearing impairment.
    Escorts must be booked in advance by calling the Management office on 0118 965 9000.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The Oracle shopping centre has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
    Music is turned off and announcements are kept to a minimum.
    Visitors can call the Centre Management office on 0118 965 9000 for further information.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and adjustable beds.
  • To obtain mobility aids please contact the Centre Management office on 0118 965 9000.
  • A Shopper's Assistant is also available Monday to Wednesday to help those who could benefit from such a service.
    To book this service in advance, contact the Centre Management office on 0118 965 9000.
  • Membership with Shopmobility is free.
    There is a passenger drop-off area outside Shopmobility in the Holy Brook car park on level P1.
    The Oracle partners with the ReadiBus dial-a-ride bus service for people in and around Reading with restricted mobility.
    There is a ReadiBus bus stop outside the dedicated Readibus entrance off Yield Hall Place to the rear of the shopping centre.
  • Oracle Shopmobility was closed at the time of survey (February 2025). Mobility equipment can still be borrowed by contacting the Centre Management office in advance on 0118 965 9000.
  • RADAR keys required for toilets with adaptations with RADAR locks are available to be borrowed from any security officer on duty.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off Bridge Street, between the road bridge from the A329 roundabout and Gun Street.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 210cm (6ft 11in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The car park designated Blue Badge parking bays are located on Level P1, in zones B and C.
  • There is a total of 595 parking bays in the car park of which 37 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located inside the building and in the lift lobby of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located next to Shopmobility on level P1.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
  • Comments View
    • Holy Brook Car Park operates 2 'No More Ticket Machines' payment schemes.
    • The Automatic Payments scheme scans your number plate upon entry and exit, with payment taken as you exit.
    • The Automatic Payments scheme requires registration, click here for further details (opens a new tab).
    • The Tap to Pay scheme is by card only, contactless payment is made by tapping a wallet-activated smart phone on one of the 'TAP HERE TO PAY' parking posters around the car park.
    • There is no cash payment option at Holy Brook car park.
    • There are electric vehicle charging points available.
    • The provider of the charging points is POD Point.
    • Fast charging is available.
    • The electric vehicle charging points are located level P2.
    • Staff are not able to provide assistance with the electric vehicle charging points.
    • There are 6 electric vehicle charging points.
    • The electric vehicle charging bays are clearly marked.
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made by using the POD Point mobile app.

Multi-Storey Designated Parking Level (Level P1)

  • There is/are 37 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 454cm (8ft 6in x 14ft 11in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 23 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the Blue Badge parking bays on this level, close to the exit into the shopping centre and in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 7m from the lift lobby.
    • Digital wayfinders are not available.

Pedestrian Access (Level P1 - Standard Parking)

  • This information is for pedestrian access located to the right-hand side of the standard bays on level P1.
  • There is ramped access along the route of the marked walkway.
  • The ramp is located between the right-hand section of standard parking and the pedestrian exit.
  • The ramp is signed, 'Please use this walkway to the shops'.
  • The gradient of the ramp is slight.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • There are handrails at the ramp.
  • The handrails are on both sides.
  • The width of the ramp is 114cm.
  • There is a similar ramp after the end of a short enclosed walkway.
  • This ramp is over 150cm wide.
  • There is a marked walkway and pedestrian crossing between the ramp and the pedestrian exit.

Lift

  • There is a lift for public use.
  • The lift is located to the rear of the car park.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, P1 and P2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The height of the lift controls are within 110cm - 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within the main Oracle shopping mall, on level 1 (Holy Brook Walk).

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within the main Oracle shopping mall, on the Riverside level of the centre.

The Oracle - Information and Links

  • The Oracle mall has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
  • Music is turned off and announcements are kept to a minimum.
  • Visitors are advised to call ahead for further information.
  • For access information about The Oracle Level 1 (Holy Brook Walk) click here (opens in new tab).
  • For access information about The Oracle Level 2 (Town Walk) click here (opens in new tab).
  • For access information about Oracle Riverside click here (opens in new tab).