You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Oracle is located in the centre of Reading north of the M4 via the A33, at the junction of A327 Southampton Street and Bridge Street, next to the A329 flyover.
  • There are two adjacent multi-storey car parks for The Oracle: Holy Brook and Riverside.
  • For more information on how to get to The Oracle (Google Maps) please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Reading has an extensive bus network including Park and Ride schemes stopping near The Oracle.
    Services calling at Bridge Street Stop MI include 5 emerald, 6 emerald, 6a emerald, 10 ruby, 11 bronze, 20 white knight, and 50 greenwave. Park and ride services include routes 600 and 650. The Reading ReadiBus has a drop-off point outside the Yield Hall entrance.
    ReadiBus is the dial-a-ride bus service for people with restricted mobility in and around Reading.
    For more information on Readibus please click here (opens in new tab).
  • For more information on Reading Buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Reading.
  • Reading Station has connections throughout the UK and is situated just 5 minutes walk away.
    Simply exit the station through the main entrance and cross over the pedestrian crossing immediately outside.
    Turn left and follow the road straight ahead until you come to the end of the road which brings you out into Broad Street opposite John Lewis.
    Turn left and The Oracle is on the right hand side, opposite Marks and Spencer.
  • For more information on Reading Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For more information on Shopmobility please click here (new tab).
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
• Guest Services Associates do receive training in escorting visually impaired people.
• Trained escorts are also available for people with a hearing impairment.
  Escorts must be booked in advance by calling the Management office on 0118 965 9000.
• Alternative formats of the shopping centre map are available in large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The venue offers a quiet shopping experience.
• The Oracle shopping centre has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
  Music is turned off and announcements are kept to a minimum.
  Visitors can call the Centre Management office on 0118 965 9000 for further information.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and adjustable beds.
• To obtain mobility aids please contact the Centre Management office on 0118 965 9000.
• A Shopper's Assistant is also available Monday to Wednesday to help those who could benefit from such a service.
  To book this service in advance, contact the Centre Management office on 0118 965 9000.
• Membership with Shopmobility is free.
  There is a passenger drop-off area outside Shopmobility in the Holy Brook car park on level P1.
  The Oracle partners with the ReadiBus dial-a-ride bus service for people in and around Reading with restricted mobility.
  There is a ReadiBus bus stop outside the dedicated Readibus entrance off Yield Hall Place to the rear of the shopping centre.
• Oracle Shopmobility was closed at the time of survey (February 2025). Mobility equipment can still be borrowed by contacting the Centre Management office in advance on 0118 965 9000.
• RADAR keys required for toilets with adaptations with RADAR locks are available to be borrowed from any security officer on duty.

You are on Parking. Skip to the next section.

Parking

• There are two adjacent multi-storey car parks for The Oracle: Holy Brook and Riverside.
  
• Holy Brook car park offers internal access via lift to The Oracle shopping centre.
• For access information about Holy Brook Car Park click here (opens in new tab).
  
• Riverside car park offers external access via lift to the Oracle Riverside Walk for The Riverside restaurants and entertainments, plus step-free access via link bridge to The Oracle shopping centre.
  
• For access information about Riverside Car Park click here (opens in new tab).

You are on Outside Access (ReadiBus Entrance). Skip to the next section.

Outside Access (ReadiBus Entrance)

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• Entrance View
  • This information is for the entrance located to the rear of the shopping centre, off Yield Hall Place.
  • This entrance gives access to the Readibus/Town Walk/Shopmobility lift.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 108cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
• Comments View
  • The height of the exit button is 116cm.
  • There is a long slope with a slight gradient on the approach from Broad Street.
  • There is step-free level access on the approach from Yield Hall Place.

You are on Lift (Readibus/Town Walk/Shopmobility). Skip to the next section.

Lift (Readibus/Town Walk/Shopmobility)

• There is a lift for public use.
• The lift is located to the rear of the building, near the Readibus entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 12m (13yd 4in) from the Readibus entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0 (Readibus entrance), 2 (Town Walk shops), P1 (Shopmobility Holly Brook Blue Badge parking), P2 (Holly Brook car park level P2).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 140cm (4ft 7in).
• The dimensions of the lift are 178cm x 240cm (5ft 10in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Gun Street Entrance). Skip to the next section.

Outside Access (Gun Street Entrance)

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• Entrance View
  • This information is for the entrance located off Gun Street, opposite John Lewis.
  • This entrance gives access to level 1 (Holy Brook Walk).
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Oracle'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 256cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 120cm.
  • The height of the bollard(s) is 100cm.
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.
• Comments View
  • There is a set of lifts on the right-hand side after the doorway for access to the Holy Brook car park and the Management Suite.

You are on Outside Access (Riverside Walk North Entrance for Level 1 Holy Brook Walk). Skip to the next section.

Outside Access (Riverside Walk North Entrance for Level 1 Holy Brook Walk)

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• Entrance View
  • This information is for the entrance located off Riverside Walk North near the Kennet-Cooks Bridge straight footbridge from The Riverside car park.
  • This entrance gives access to the Riverside level (level 0) for level 1 - Holy Brook Walk.
  • The entrance area/door is not clearly signed.
  • This entrance sign says 'THE ORACLE'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 225cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance and just beyond.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 134cm (4ft 5in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
• Comments View
  • The steps have tactile paving at the top.
  • There is a revolving door located on the right as you face the entrance.

You are on Lift (Riverside Entrance). Skip to the next section.

Lift (Riverside Entrance)

• There is a lift for public use.
• The lift is located just beyond the Riverside entrance.
• The lift is clearly visible from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0 (Riverside entrance), 1 (Level 1 - Holy Brook Walk), 2 (Level 2 - Town Walk).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 135cm (4ft 5in).
• The dimensions of the lift are 230cm x 180cm (7ft 7in x 5ft 11in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Other Floors (Riverside Entrance to Level 1). Skip to the next section.

Other Floors (Riverside Entrance to Level 1)

• The stairs are located straight ahead after the Riverside entrance.
• The floors which are accessible by stairs are 0 (Riverside Level) and 1 (Holy Brook Walk).
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located straight ahead after the Riverside entrance.
• The escalator(s) is/are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 0 (Riverside Level) and 1 (Holy Brook Walk).
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Internal Area(s) (Level 1 - Holy Brook Walk). Skip to the next section.

Internal Area(s) (Level 1 - Holy Brook Walk)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• Wall mounted signs are provided to aid wayfinding.
• Dementia friendly signs are provided to aid wayfinding.
• The type of flooring in this area is carpet and tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; wooden benches and sofas.
• There are some centrally located kiosks or shops along walkways in this area.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is not played in this area.
• There is a children's play area which is located at the centre of Holy Brook Walk (Level 1).
• There is step free access in this area.
• There is a ramp on a slight gradient, with a handrail on the left-hand side going up, for access to the central lift and stairs.

You are on Escalator(s) (Level 1 to Level 2). Skip to the next section.

Escalator(s) (Level 1 to Level 2)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1 (Holy Brook Walk) and 2 (Town Walk).
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• There is/are 1 escalator area(s) in this area.

You are on Access To (Central Lift and Stairs). Skip to the next section.

Access To (Central Lift and Stairs)

• Access to the central lift and stairs on the level 1 Holy Brook Walk is via a long sloped walkway, or a shorter sloped walkway leading to three steps.
• The long sloped walkway has a very slight slope except for the short section leading up to the lifts past the stairs.
  There is a handrail on the left-hand side going up for the steepest section.
• The gradient of the ramp/slope is slight.
• There is a/are handrail(s) at the ramp.
• The ramp/slope does bypass the step(s).
• The shortest route to the lifts and stairs is by using the steps.
• There are 3 steps.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the steps are moderate to good.

You are on Lift (Central). Skip to the next section.

Lift (Central)

• There is a lift for public use.
• The lift is located in the centre of the shopping centre, opposite NatWest, near the escalators.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 130m (142yd 6in) from the entrance escalators.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1 (Holy Brook Walk), 2 (Town Walk), P1 (Holy Brook Car Park Level P1) and P2 (Holy Brook Car Park Level P2).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 135cm (4ft 5in).
• The dimensions of the lift are 180cm x 230cm (5ft 11in x 7ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 110cm and 125cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Other Floors (Central). Skip to the next section.

Other Floors (Central)

• Stairs can be used to access other floors.
• The stairs are located in the centre of the shopping centre, opposite NatWest.
• The floors which are accessible by stairs are 1 (Holy Brook Walk), 2 (Town Walk), P1 (Holy Brook Car Park Level P1) and P2 (Holy Brook Car Park Level P2).
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located at the centre of the shopping centre.
• Signs indicating the location of the escalator(s) are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Holy Brook Walk (Level 1) and Town Walk (Level 2).
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

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• Comments View
  • These stairs have open risers.

You are on Changing Places (Riverside Level 0). Skip to the next section.

Changing Places (Riverside Level 0)

• The facility is located on the Riverside level (level 0), after the Riverside entrance, to the right of the stairs, escalators and lift.
• The facility is approximately 40m (43yd 2ft) from the Riverside entrance.
• There is level access to the facility.
• The facility surveyed is for the sole use of disabled people.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• You do need a key for the facility.
• The key is a radar key.
• The key can be obtained from any security officer on duty.
• The door opens outwards.
• The door(s) has a closer and maybe difficult for some to open.
• The door is locked by a locking handle.
• The door has a horizontal grab rail.
• The width of the door is 87cm (2ft 10in).
• The dimensions of the facility are 470cm x 306cm.
• There is a clear 200cm x 180cm manoeuvring space in the facility.
• The facility has a non-slip floor.
• The colour contrast between the walls and floor is good.
• The facility toilet is peninsular.
• The transfer space on the right as you face the toilet is 170cm (5ft 7in).
• The transfer space on the left as you face the toilet is 80cm (2ft 7in).
• There is a/are dropdown rail(s) provided.
• As you face the toilet the dropdown rail(s) is/are on both sides.
• The colour contrast between the dropdown rail(s) and wall is good.
• As you face the toilet there are vertical grab rails on both sides.
• The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
• The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
• The height of the toilet seat above floor level is 47cm (1ft 7in).
• There is a spatula flush.
• There is a toilet roll holder.
• The height of the toilet roll holder is 76cm.
• The toilet has a cistern.
• The toilet seat colour contrast is poor.
• There is an emergency alarm for the toilet.
• The emergency pull cord alarm is within reach and fully functional.
• The facility changing bench is wall mounted.
• The facility changing bench height is adjustable.
• The length of the facility changing bench is 190cm (6ft 3in).
• The facility hoist is powered overhead.
• The overhead hoist covers all areas in the cubicle.
• There is not a shower unit with a detachable shower head.
• A privacy screen is available.
• The type of wash basin is adjustable.
• The wash basin tap type is lever.
• There is a mixer tap.
• Wall mounted grab rails are available at the wash basin.
• As you face the wash basin, the wall mounted grab rails are on both sides.
• The colour contrast between the wash basin grab rail(s) and wall is good.
• There is a soap dispenser.
• The height of the soap dispenser is 121cm.
• Wide tear off paper roll is available.
• The wide paper roll dispenser is at the recommended height of 80cm-100cm.
• There is a hand dryer.
• The hand dryer is at the recommended height of 80cm-100cm.
• There is not a towel dispenser.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
• There is an emergency alarm for the facility.
• The emergency pull cord alarm is within reach and fully functional.
• There is a coat hook.
• There are coat hooks in the toilet at 100cm and 140cm from the floor.
• There is not a flashing fire alarm beacon within the toilet.
• The lighting levels are good.

You are on Toilet with Adaptations (Riverside Level 0 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Riverside Level 0 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on the Riverside level (level 0), after the Riverside entrance, to the right of the stairs, escalators and lift.
• This accessible toilet is approximately 40m (43yd 2ft) from the Riverside entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from any security officer on duty.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is high.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 86cm (2ft 10in).
• The contrast between the internal door and wall is low.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is high.
• The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 86cm (2ft 10in).
• The transfer space is obstructed by a waste disposal bin.
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a push button flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is low.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is low.
• The contrast between the walls and floor is high.
• There is an emergency alarm.
• The alarm did not sound when tested.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and general waste (with lid) disposal units.
• There is a/are coat hook(s).
• The height of the coat hook is 127cm from the floor.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 45cm (1ft 6in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 88cm (2ft 11in).
• The contrast between the toilet roll holder and the wall is low.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is placed higher than 74cm (2ft 5in).
• The height of the wash basin is 75cm (2ft 6in).
• There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 95cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 96cm (3ft 2in).
• The contrast between the hand dryer and the wall is low.
• Baby changing facilities are located within the accessible toilet.
• There is a flip down baby change table available.
• The height of the baby change table is 90cm.

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• Comments View
  • There are two additional toilets with adaptations next to the one surveyed.
  • One of the toilets with adaptations has a left-hand transfer and a baby change table (as shown in the photographs).
  • The other accessible toilet is similar to the one surveyed with a right-hand transfer.

You are on Toilet with Adaptations (Level 0 - ReadiBus Entrance - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - ReadiBus Entrance - Left Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on level 0 next to the lift, just beyond the ReadiBus entrance.
• This accessible toilet is approximately 15m (16yd 1ft) from the Readibus entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from any security officer on duty.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is low.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 83cm (2ft 9in).
• The contrast between the internal door and wall is low.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is low.
• The dimensions of the accessible toilet are 205cm x 235cm (6ft 9in x 7ft 9in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 130cm (4ft 3in).
• The transfer space is obstructed by a female sanitary bin.
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a sensor flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is high.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on the right.
• There is not a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
• The contrast between the walls and floor is high.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is not a/are not coat hook(s).
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 49cm (1ft 7in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 104cm (3ft 5in).
• The contrast between the toilet roll holder and the wall is low.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 74cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
• The wash basin tap type is sensor.
• There is a wall fixed soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 88cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 84cm (2ft 9in).
• The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s) (Riverside Level 0). Skip to the next section.

Standard Toilet(s) (Riverside Level 0)

• Standard toilet facilities are available.
• The female and male toilets are located on the Riverside level (level 0), after the Riverside entrance, to the right of the stairs, escalators and lift.
• There is step-free access into the toilet(s).
• The standard toilet(s) is/are approximately 35m from the Riverside entrance.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is available.
• There are horizontal wall mounted rails available on both sides of the toilet.
• There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
• The height of the wash basin(s) is 90cm.
• The height of the lowered wash basin is 71cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are good.

You are on Family Room(s) (Riverside Level 0). Skip to the next section.

Family Room(s) (Riverside Level 0)

• Family Room is located on the Riverside level (level 0), after the Riverside entrance, on the right of the stairs, escalators and lift.
• There is wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are push pad activated.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The following types of seating are available in the Family Room; armchairs and stools.
• The height of the counter is 80cm.
• The type of flooring in this family room is carpet and laminate.
• Floor coverings in the room(s) are not even.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• There is a lower toilet for children.
• Baby changing facilities are available.
• The height of the baby change table is 75cm.

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• Comments View
  • The height of the entry push button is 85cm.
  • The height of the exit button is 117cm.
  • There is a private breastfeeding room within the family room.
  • The access width into the breastfeeding room is 88cm (as shown in the photographs).
  • A mat in the seating area could present a trip hazard.

You are on The Oracle - Information and Links. Skip to the next section.

The Oracle - Information and Links

• The Oracle mall has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
  
• Music is turned off and announcements are kept to a minimum.
  
• Visitors are advised to call ahead for further information.
  
• For access information about The Oracle Level 2 (Town Walk) click here (opens in new tab).
• For access information about Oracle Riverside click here (opens in new tab).