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The Oracle - Riverside Car Park

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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Getting Here

Getting Help and Assistance

  • For more information on Shopmobility please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Trained escorts are also available for people with a hearing impairment.
    Escorts must be booked in advance by calling the Management office on 0118 965 9000.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The Oracle shopping centre has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
    Music is turned off and announcements are kept to a minimum.
    Visitors can call the Centre Management office on 0118 965 9000 for further information.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and adjustable beds.
  • To obtain mobility aids please contact the Centre Management office on 0118 965 9000.
  • A Shopper's Assistant is also available Monday to Wednesday to help those who could benefit from such a service.
    To book this service in advance, contact the Centre Management office on 0118 965 9000.
  • Membership with Shopmobility is free.
    There is a passenger drop-off area outside Shopmobility in the Holy Brook car park on level P1.
    The Oracle partners with the ReadiBus dial-a-ride bus service for people in and around Reading with restricted mobility.
    There is a ReadiBus bus stop outside the dedicated Readibus entrance off Yield Hall Place to the rear of the shopping centre.
  • Oracle Shopmobility was closed at the time of survey (February 2025). Mobility equipment can still be borrowed by contacting the Centre Management office in advance on 0118 965 9000.
  • RADAR keys required for toilets with adaptations with RADAR locks are available to be borrowed from any security officer on duty.

Multi-Storey Car Park

  • The venue does have its own parking facilities.
  • The car park is located off Bridge Street.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 210cm (6ft 11in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • Designated Blue Badge parking bays are located on levels 4, 5 and 6.
  • There is a total of 1611 parking bays in the car park of which 100 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located in the lift lobby of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).

Multi-Storey Designated Parking Level (Level 4)

  • There is/are 36 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 485cm (8ft 2in x 15ft 11in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 15 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 7m from the lift lobby.
    • Digital wayfinders are not available.
  • Comments View
    • There are some designated spaces with marked zones on both sides available.

Multi-Storey Designated Parking Level (Level 5)

  • There is/are 32 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 470cm (8ft x 15ft 5in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 18 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 7m from the lift lobby.
    • Digital wayfinders are not available.

Multi-Storey Designated Parking Level (Level 6)

  • There is/are 32 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 485cm (8ft 2in x 15ft 11in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to one side and the rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 18 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, throughout the car park and at the payment machines in the building.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 7m from the lift lobby.
    • Digital wayfinders are not available.
  • Comments View
    • There are some designated spaces with marked zones on both sides available.

Lift

  • There is a lift for public use.
  • The lift is located to the left and right of the lift lobby.
  • The lift is clearly visible from the entrance.
  • There are 3 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4, 5, 6 and 7.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 95cm and 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • Two of the lifts access the ground floor (floor 0) and floor 5 only.
    • There is a similar set of lifts to the rear of the car park.
    • The floors which are accessible by these lifts are 0, 1, 2, and 3.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located to the left of the lift lobby.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 0, 1, 2, 3, 4, 5, 6 and 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Exit (Riverside)

  • Exit View
    • This information is for the exit located on level 0.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 330cm.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within The Oracle shopping mall opposite, on the Riverside level of the centre.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located within The Oracle shopping mall opposite, on the Riverside level of the centre.

The Oracle - Information and Links

  • The Oracle mall has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
  • Music is turned off and announcements are kept to a minimum.
  • Visitors are advised to call ahead for further information.
  • For access information about The Oracle Level 1 (Holy Brook Walk) click here (opens in new tab).
  • For access information about The Oracle Level 2 (Town Walk) click here (opens in new tab).
  • For access information about Oracle Riverside click here (opens in new tab).