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Harrogate Convention Centre - Hall D

King's Road, Harrogate, HG1 5LA

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Access Guide

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Getting to Harrogate Convention Centre and General Information

Access To (Hall D)

  • Hall D is located on the ground floor when entering via Entrance 1 or with the use of a lift from Entrance 3.
    There is ramped access to Hall D via the most direct external route.
    There are alternative routes to Hall D, depending on the designated entrance for the event.
    Some alternative routes are step-free but may require use of a stair platform or standard lift.
    Access to the Halls from Car Parks 1 and 2 will vary depending on the layout of the event.
    .

Outside Access (Entrance 3)

  • Entrance View
    • This information is for the entrance located to the east of the building, off King's Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'ENTRANCE 3'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 120cm (3ft 11in).
    • A key code is required for access at this entrance.
    • The height of the key code reader is 129cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the opening is 97cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 123cm.
    • The height of the bollard(s) is 102cm.
    • The bollards do not contrast visually with the paving.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located immediately before and after the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • The intercom/key code readers are only used for out of hours access.

Reception (Entrance 3)

  • Reception View
    • The reception point is located straight ahead as you enter from Entrance 3.
    • The reception point is approximately 11m (12yd 1in) from the Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 128cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 80cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 20/02/2024.
    • The hearing loop was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats on the floor that might be perceived as holes.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are tables and chairs with armrests available.
    • There is sufficient space for a wheelchair user to use the seating area.

Toilet with Adaptations (Entrance 3 - Ground Floor - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter via Entrance 3, through the doors located next to the Entrance 3 Reception signed 'Hall D, Queens Suite'.
    • This accessible toilet is approximately 41m (44yd 2ft) from the Entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is medium.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 148cm x 244cm (4ft 10in x 8ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 97cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is high.
    • The height of the light switch/pull cord is 97cm from floor level.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 112cm from the floor.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 130cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 97cm (3ft 2in).
    • The contrast between the hand dryer and the wall is high.

Parent and Baby Room (Entrance 3 - Ground Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter via Entrance 3, through the doors located next to the Entrance 3 Reception signed 'Hall D, Queens Suite'.
  • The parent and baby room is approximately 41m from the Entrance.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 84cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is not a wash basin in the parent and baby room.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Lift (Access between Entrance 3, Hall D and the Queen's Suite)

  • There is a lift for public use.
  • The lift is located to the left as you enter via Entrance 3, through the doors located next to the Entrance 3 Reception.
  • The lift was out of use at the time of the survey.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 36m (39yd 1ft) from the Entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G (Entrance 3) 1 (Hall D) and 2 (Queens Suite).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Other Floors (Access between Entrance 3, Hall D and the Queen's Suite)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter via Entrance 3, through the doors located next to the Entrance 3 Reception.
    • The stairs are approximately 22m from the Entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are G (Entrance 3), 1 (Hall D) and 2 (Queens Suite).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the left as you enter via Entrance 3, through the doors located next to the Entrance 3 Reception signed 'Hall D, Queens Suite'.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are G (Entrance 3) and 1 (Hall D Lobby).
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Standard Toilet(s) (Hall D Lobby - First Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the first floor, to the right as you exit the Entrance 3, Hall D and Queens Suite lift.
    • There is step-free access into the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 10m from the Entrance 3, Hall D and Queens Suite lift.
    • The colour contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.

Entrance (Hall D - First Floor)

  • Entrance View
    • This information is for the entrance located on the first floor, to the left as you exit the Entrance 3, Hall D and Queens Suite Lift.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hall D, Auditorium'.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 115cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 162cm.

Event Room(s) / Space(s) (Hall D - First Floor)

  • Access to the Room View
    • The hall surveyed was Hall D.
    • Hall D is located on the First Floor, to the left as you exit the Entrance 3, Hall D and Queens Suite Lift.
    • There is wayfinding signage for the hall.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step-free access.
  • Room Details View
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • Temporary hearing assistance loops can be installed in the Hall at the event organisers request.

Eating and Drinking (Hall D - Matcham's)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • The food and drink kiosk is located within Hall D.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus, menu boards and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Background music is only played during certain functions.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 108cm.
    • There is a moveable card machine available for payment.

Entrance (Hall D - via Entrance 1/Auditorium Foyer)

  • Entrance View
    • This information is for the entrance located to the left as you enter the Auditorium Foyer via Entrance 1.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hall D'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 145cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 145cm.

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