You are on Getting to Harrogate Convention Centre and General Information. Skip to the next section.

Getting to Harrogate Convention Centre and General Information

• For information about getting to Harrogate Convention Centre and other useful information please click here (opens in new tab).

You are on Theatre Information. Skip to the next section.

Theatre Information

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• Theatre Information View
  • The designated seating within the theatre is located in the Grand Circle and Dress Circle.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for companions/carers.
• Facilities for Hearing Impaired Patrons View
  • There is a hearing assistance system available in the theatre(s).
  • There is a/are headset hearing assistance system(s) in the theatre(s).
  • The hearing assistance system does cover all areas of the theatre(s).
  • The hearing assistance system was not tested at the time of the survey.
  • Some performances are captioned.
  • Captioned performances may be available from the event/performance organisers/promoters.
  • Some performances are signed.
  • Signed performances may be available from the event/performance organisers/promoters.
• Facilities for Visually Impaired Patrons View
  • Some performances are audio described.
  • Audio described performances may be available from the event/performance organisers/promoters.
• Autism Friendly/Relaxed Performances View
  • Relaxed performances may be available from the event/performance organisers/promoters.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does not have its own parking facilities.
  • Harrogate Convention Centre (HCC) Car Park is the nearest car park. It has 150+ spaces, including Blue Badge bays. The Blue Badge bays are in the underground part of the car park, with lift access to Entrance 1 of the Auditorium. The entrance to the car park is on Springfield Avenue, and the car park provides access to Entrances 1, 2 and 3. For more information, please see our guides: Harrogate Convention Centre - Car Park 1 Harrogate Convention Centre - Car Park 2.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Entrance'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the opening is 136cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Accessible Entrance - Stage Door). Skip to the next section.

Outside Access (Accessible Entrance - Stage Door)

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• Entrance View
  • This information is for the entrance located at the front left of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Royal Hall Stage Door Entrance'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 146cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Lift (Access to Foyer from Accessible Entrance). Skip to the next section.

Lift (Access to Foyer from Accessible Entrance)

• There is a lift for public use.
• The lift is located to the left of the foyer.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 3m (3yd 10in) from the accessible entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Ground and Ground.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 120cm x 145cm (3ft 11in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are moderate to good.

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• Comments View
  • This lift gives access from the accessible entrance to the Grand Circle level, North corridor and Foyer.

You are on Theatre Foyer. Skip to the next section.

Theatre Foyer

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• Theatre Foyer View
  • The theatre foyer is located at the front of the theatre immediately beyond the main entrance.
  • There is step-free access to the theatre foyer, via lift.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is stone.
  • There is flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the foyer which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Wayfinding signage is available.
  • The nearest seating is located opposite the box office.
  • The foyer does not play background music.
• Box Office View
  • There is a/are box office within the foyer.
  • The counter(s) is/are located to the right of the main theatre entrance.
  • The nearest counter is approximately 1m (3ft 3in) from the main theatre entrance.
  • The counter(s) is/are clearly visible from the entrance.
  • There is step-free access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are moderate to good.
  • The height of the counter(s) is/are 107cm.
  • There is not sufficient space to write or sign documents on the counter(s).
  • There is not a/are not lowered section(s) of the counter(s).
  • The counter(s) is/are staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/02/2024.
  • The hearing loop was not working at the time of testing.
• Bar View
  • There is not a bar within the foyer.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is not step-free access throughout the building.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet, tiles and laminate.
  • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a mixture of seating with and without armrests at regular intervals.
  • The lighting levels are varied.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Theatre Seating Area(s) (Grand Hall). Skip to the next section.

Theatre Seating Area(s) (Grand Hall)

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• Access to Seating View
  • The information below describes access to the Grand Hall.
  • The theatre area is located on the North and South corridors.
  • There is level access via lift or stepped access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 157cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to B to R.
  • There is/are 10 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
  • There is no handrail for the bottom 2 steps.
• Theatre Area Information View
  • The information below describes access to the Grand Hall.
  • The type of flooring in the seating area is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 45cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located in the foyer.
  • There is not step free access to a row/rows of seating.
  • The access to the majority of seating is located in the centre of the seats.
  • There is stepped access to the majority of seating.
• Designated Seating Area(s) View
  • There is not designated seating available in this area.
  • Seating in the Grand Hall can be removed to create a large open space.

You are on Theatre Seating Area(s) (Grand Circle). Skip to the next section.

Theatre Seating Area(s) (Grand Circle)

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• Access to Seating View
  • The information below describes access to the Grand Circle.
  • The theatre area is located to the left and right of the foyer.
  • There is step-free access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 157cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to all rows in the Dress Circle.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Grand Circle.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 46cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located in the foyer.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) K.
  • The access to the majority of seating is located in the centre of the seats.
  • There is stepped access to the majority of seating.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • The designated seating area(s) is/are located Row K.
  • The designated seating area(s) is/are clearly marked.
  • There is step-free access to the designated seating area(s).
  • There is/are 4 designated space(s) for wheelchair users.
  • Wheelchairs may be left with the patron.
  • The visibility of the stage from this seating area is good.
  • Companions/carers sit next to the patron.
  • There is sufficient space for an assistance dog to rest next to you.

You are on Step(s) (North and South Corridors). Skip to the next section.

Step(s) (North and South Corridors)

• There is a/are step(s) located beyond the foyer at either side of the building.
• The step(s) is/are used to access the boxes and the entrances to the Grand Hall.
• There is/are 7 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.
• There is a platform lift to overcome the step(s).
• There is a platform lift to overcome the steps on the North corridor.

You are on Toilet with Adaptations (Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Foyer - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the foyer to the right of the main theatre entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main theatre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 77cm (2ft 6in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 180cm x 320cm (5ft 11in x 10ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 109cm (3ft 7in).
  • The transfer space is obstructed by a waste disposal bin and storage items.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) and clinical waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 110cm and 135cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is push.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Toilet with Adaptations (Foyer - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Foyer - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the foyer, to the right of the main theatre entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main theatre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 77cm (2ft 6in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 180cm x 317cm (5ft 11in x 10ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 109cm (3ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with no lid) and clinical waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 103cm and 138cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is push.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 109cm (3ft 7in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Parent and Baby Room (Baby Change). Skip to the next section.

Parent and Baby Room (Baby Change)

• There is a parent and baby room for public use.
• The parent and baby room is located on the lower ground floor to the left of the female toilets.
• The parent and baby room is approximately 3m from the stairs from the foyer to the lower ground floor.
• There is stepped access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the lower ground floor.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 6m from the stairs from the foyer to the lower ground floor.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Eating and Drinking (North Bar). Skip to the next section.

Eating and Drinking (North Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located in the north corridor of the theatre.
  • There is step-free access, via lift, to the bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system.
  • There is not a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the lowest table is 72cm.
  • The surface height of the highest table is 105cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are bench seats.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Eating and Drinking (South Bar). Skip to the next section.

Eating and Drinking (South Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the south corridor.
  • There is step-free access, via lift, to the bar.
  • For access there are double manual doors which may be difficult to open.
  • The level access route to the South Bar is via the platform lift on the north corridor, and the Elgar promenade.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.

You are on Eating and Drinking (Promenade Bar). Skip to the next section.

Eating and Drinking (Promenade Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the Elgar Promenade at the rear of the theatre.
  • There is step-free access, via lift, to the bar.
  • For access there are double manual doors which are permanently held open.
  • The opening width is under 75cm.
  • The doors are held open when an event or performance is taking place.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 117cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 45cm.
  • The distance between the floor and the underside of the highest dining table is 107cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are sofas.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Lift (Access between Foyer and Dress Circle). Skip to the next section.

Lift (Access between Foyer and Dress Circle)

• There is a lift for public use.
• The lift is located to the right of the foyer.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 13m (14yd 8in) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Foyer, Dress Circle.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Stairs (Main Staircases). Skip to the next section.

Stairs (Main Staircases)

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• Stairs View
  • The stairs are located at both sides of the foyer.
  • All floors are accessible by these stairs.
  • The floors which are accessible by stairs are Foyer and Dress Circle.
  • There are 25 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are provided on landings.
  • The lighting levels at the steps are moderate to good.
  • There are no handrails on the landing or for the first 3 steps upwards.

You are on Theatre Seating Area(s) (Dress Circle). Skip to the next section.

Theatre Seating Area(s) (Dress Circle)

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• Access to Seating View
  • The information below describes access to the Dress Circle.
  • The theatre area is located on the Dress Circle level to the left of the lift.
  • There is step-free access to the theatre area, via lift.
  • The entrance area/door is not clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 161cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to A to J.
  • There is/are 13 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Dress Circle.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 46cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located opposite the Dress Circle entrance, next to the lift.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) H.
  • The access to the majority of seating is located in the centre of the seats.
  • There is stepped access to the majority of seating.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • The designated seating area(s) is/are located Row H.
  • The designated seating area(s) is/are clearly marked.
  • There is step-free access to the designated seating area(s), via lift.
  • There is/are 6 designated space(s) for wheelchair users.
  • Wheelchairs may be left with the patron.
  • The visibility of the stage from this seating area is good.
  • Companions/carers sit next to the patron.
  • There is sufficient space for an assistance dog to rest next to you.

You are on Toilet with Adaptations (Dress Circle - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Dress Circle - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the Dress Circle level, to the right of the lift.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 80cm (2ft 7in).
  • The contrast between the internal door and wall is low.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 156cm x 280cm (5ft 1in x 9ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is push.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 113cm (3ft 8in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Dress Circle Mezzanine). Skip to the next section.

Standard Toilet(s) (Dress Circle Mezzanine)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the mezzanine level between the foyer and the Dress Circle.
  • There is ramped/sloped and stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Dress Circle.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located at the front of the venue.
  • The exit area/door is clearly signed internally.
  • This exit is signed with 'Exit'.
  • The exit is stepped.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • There is not a canopy or recess which provides weather protection at this exit.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 157cm.
• Step(s) View
  • The step(s) is/are located immediately after the exit door.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.