Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Hartlepool Station.
- This station has step-free access.
- The nearest bus station is Hartlepool Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
- Related Access Guides View
Shop
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Access to the Shop
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- The post office is inside the TGJones store.
- The most accessible route has step-free level access.
- Doors are held open along the most accessible route.
- This route has bollards.
- There is step-free level access into the shop.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of main product widths are between 150cm - 180cm.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving.
- Some flooring is shiny.
- There may be background noise.
- There is wayfinding, product and overhead aisle signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located on the left side of the post office.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 98cm.
- There is a lowered section at the counter.
- The height of the lowered section is 80cm.
- The counter has screens which may affect the ability of someone to lip read.
- The card payment machine is at a height of 100cm.
- The payment machine is at a fixed height.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is also a bureau de change payment counter which was surveyed.
- The payment counter is located at the rear of the post office.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 99cm.
- There is a lowered section at the counter.
- The height of the lowered section is 80cm.
- The counter has screens which may affect the ability of someone to lip read.
- The card payment machine is at a height of 106cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.