Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Hartlepool Station.
- This station has step-free access.
- The nearest bus station is Hartlepool Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: 3 of the 6 consultation rooms.
- Doors are held open along circulation routes.
- Access throughout may include narrow walkways.
- The first floor can be accessed via stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
- Related Access Guides View
Shop
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Access to the Shop
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- There is step-free level access into the shop.
- There is an opening without doors.
- The width of the opening is more than 200cm.
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Shop
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: 3 of the 6 consultation rooms.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Product displays/containers that may be more difficult for some to reach or open include: high shelving.
- Some flooring is shiny.
- There may be background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- Seating available for customers includes: chairs without armrests.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located on the left of the store.
- Signage is not provided for the counter.
- The height of the counter is 95cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 95cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.