Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Hartlepool Station.
- This station has step-free access.
- The nearest bus station is Hartlepool Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars and moveable physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is not a designated assistance dog spending area.
- Related Access Guides View
Shop
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Access to the Shop
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- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the shop.
- There is an opening without doors.
- The width of the opening is 155cm.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and pillars.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- There may be background noise.
- There is product and overhead aisle signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located to the left after entering.
- Signage is not provided for the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 110cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Self-service checkouts are available.
- The self-service checkout surveyed was a standard touchscreen.
- The height of the touchscreen display ranges from 115cm to 137cm from the floor.
- The touchscreen has the following accessibility aids: a volume control and a Call for Assistance button.
- The height of the scanner is 90cm.
- The height of the loading area is 90cm.
- The height of the packing area is 50cm.
- The height of the cash payment controls range from 63cm to 81cm from the floor.
- The card payment machine is at a height of 100cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.